Mia Reef Isla Mujeres - All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

My stay at Mia Reef was very disappointing. It was nothing like I expected. There was no hot water, the room and common areas were dirty, and there was no air conditioning, making the stay very uncomfortable. The overall cleanliness and sanitation of the property were unacceptable. I also spoke with several other guests during my stay, and every one of them had complaints about their experience as well. Unfortunately, this stay did not meet even basic expectations. I would not recommend Mia Reef until these issues are addressed.

We enjoyed our stay at Mia Reef, all the staff were very nice, helpful and the waiters at restaurant where the buffet was as were so nice. Also, Cesar the waiter on the beach went beyond anyone else to make us feel comfortable and he was on top of everything!

Great staff…. Friendly people.. While they had a Starbucks station with decent hours And the restaurant had good coffee.. The self serve island was often broke and kind of tasted like crap

We have stayed at Mia Resort in Isla Mujeres before and always loved the property, which is why we were especially excited to return to celebrate our 10th wedding anniversary. Unfortunately, this visit was a very disappointing experience. The resort has unfortunately gone downhill since our previous stays. The property was not as clean or well maintained as we remembered, and the room category we had paid for was not available when we arrived. The food was okay, but the dessert options were the same every day, which became disappointing during a longer stay. We had such wonderful memories of Mia Resort, and we were truly hoping to create another special memory for our 10th anniversary. Sadly, this visit did not meet the standards we had experienced in the past. It is disappointing to see a place we once loved so much decline in quality. We sincerely hope the resort takes this feedback seriously and invests in restoring the property and the overall guest experience to what it once was.

Location, location, location!!! Hard to beat being surrounded by water on all sides of the private islet. Waking up and having access to Punta Norte everyday was amazing. Basically a giant salt water pool! Great for small children, shallow, walkable! The serving staff is the best! Front desk staff is great too! *Be advised on the “90-minute” sales pitch, super aggressive, just say no from the start. Not the most modern rooms, but again, it’s as maintained as possible and you can’t beat the location. Recommend renting a golf cart and exploring the main island for a day. The food is decent. The buffet has a big griddle where you can ask for omelets in the morning, fresh meats and fish for lunch and dinner! Would definitely return here!

This was one of the worst hotel experiences we’ve ever had. We booked a room for 2 adults and 1 teenager, but upon arrival we were assigned a room with only one bed. We immediately asked for another room, but the front desk told us there were no other rooms available and nothing could be done to accommodate our party of three. The room was located near the so-called “luxury villas,” where we had to walk through dozens of birds to reach it. The walkway outside was covered in bird droppings, creating an overwhelming odor and what we considered extremely unsanitary conditions. This was completely unacceptable for a property marketed as a luxury resort. Because of the unsuitable room, the odor, the unsanitary conditions, and the hotel’s unwillingness to accommodate our family, we had no choice but to leave and book another hotel at our own expense. To make matters worse, the hotel is refusing to refund a room we never stayed in. We also dispute the hotel’s claim that another room was offered. During our interaction, we were told there were no other rooms available, leaving us with no reasonable option but to leave. I cannot recommend this resort to anyone expecting clean, family-friendly accommodations or customer service that stands behind its guests.

Very laid back hotel, the staff are very helpful, and the 2 restaurants, the Italian and Mexican are on point, they clean up the beach everyday to keep the sargassum off, love the beach one the of the best ones around isla, would totally recommend if you want to disconnect from the world

Nice place

El hotel la verdad a perdido mucha calidad y es mucho dinero las habitaciones malas la comida mala una sola piscina para todo el mundo la playa súper mala llena de Salgazo nada cómoda para los clientes y para colmo no hay nada de comer después de las 10 pm

El hotel está viejo y en mal estado hay muchos pájaros q no te dejan dormir .