Allegro Playacar - All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

LOVED it! The grounds were beautiful. The staff was very friendly and helpful. The room was gorgeous. Highly recommend!

Quiet relaxing resort everything was great!

Nos encanto el lugar, buena vegetacion, limpieza, hay animalitos sueltos( hermoso). El staff, piscina, animacion y demas excelente. Los cuartos son amplios.

Clean room Awesome food variation

Nice hotel

Subject: Formal Complaint Regarding Health, Safety, and Sanitation Concerns at Allegro Playacar Resort I am writing to formally express my disappointment with the conditions my family experienced during our recent stay at Allegro Playacar Resort. We chose your resort because it advertised itself as a family-friendly destination with amenities for young children. Unfortunately, our experience fell far below our expectations. The children’s pool and play area were in unacceptable condition. The pool was visibly dirty, and the toys and play equipment appeared old, poorly maintained, and not properly disinfected. When I took my daughter to the children’s area, there were no staff members present, and the entire area looked neglected. The conditions were so unsanitary that my daughter refused to enter the children’s pool because it looked dirty. In addition to the outdoor facilities, we were also very concerned about the cleanliness of our room. We observed small roaches and other bugs, and the bedsheets appeared dirty. These conditions made us question the overall sanitation standards of the resort. During our stay, my daughter became sick. As a result, we had to leave the resort early on July 28, 2026, because she had a scheduled medical appointment. Instead of enjoying the remainder of our vacation, we had to prioritize her health and seek medical care, making for a very stressful and disappointing end to our family trip. As paying guests, we expected clean, safe, and wel

Allegro was an amazing place to stay. Food and accommodations were excellent and the staff was always accommodating.

Our group of 20 (five families) stayed at Allegro Playacar for six days, and every family agreed we would not return. Before arrival, we requested connecting rooms because we were traveling with minors. Instead, we were placed in different buildings. We were told to return the next morning, then told nothing could be done because the resort was full. Only after I posted a negative Expedia review did Hospitality suddenly find us an adjoining room. It shouldn't take a public complaint to accommodate a family with children. Dining was another disappointment. We couldn't get a reservation at any specialty restaurant during our stay. Although we repeatedly requested seating together at the buffet and arrived early, our group was always split into tables of 5-6. The beach was unusable due to excessive sargassum. The cleaning machine was broken, leaving one employee with a shovel to clear it. As a result, the two small pools were overcrowded. Our room had overflowing toilets, broken lights, a sewer smell, and no air conditioning for two nights. Only after we complained again were we told the thermostat had to be set to 20°C—information that should have been shared at check-in. The most alarming issue occurred at the Kids Club. A 6-year-old in our group wandered away, and staff never notified his parents. Thankfully, he was found safe, but this was unacceptable. The resort is also not wheelchair-friendly despite accommodating guests with mobility needs. Overall, poor customer service

Me encantó el lugar!! Sus instalaciones son bonitas el personal muy amable con excelente servicio. Amé nuevamente ir a México y en especial playacar sus comidas las mejores!!

Overall, our stay was just average, and unfortunately, I wouldn’t choose to come back. The biggest disappointment was the food. The buffet was very repetitive from day to day, with limited variety, and the quality was mediocre. The specialty restaurants were okay, but they didn’t feel like a special dining experience, and the menus didn’t offer many choices. The service was mixed. We met a few waiters who were genuinely friendly and provided excellent service, but the front desk staff often came across as unfriendly and somewhat rude, which wasn’t the warm welcome we expected. The pool activities also lacked energy and enthusiasm. They didn’t create a fun or engaging atmosphere, so we weren’t motivated to participate. While the resort itself has potential, the combination of repetitive food, inconsistent service, and lackluster entertainment made this a disappointing vacation experience. Unfortunately, I wouldn’t return or recommend this hotel based on our stay.