Extended Stay America Suites Charleston Mt Pleasant

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The team here was absolutely fabulous throughout my stay, especially Gloria. As I’m in the process of relocating to the area, I had to extend my stay several times, and the staff accommodated me each time with such grace and genuine hospitality. I’m especially grateful to Gloria for all of her kindness, care, and wonderful smiles throughout my stay. She truly made me feel welcome. Thank you to the entire team, and enjoy your stay!

I’m baffled why there are negative reviews of this place. The staff were so helpful, including Gloria and Renald (I think that was his name, it was something close to that). The room was clean and the air conditioner worked well. The washroom was fine. The room had been updated. They are doing renovations right now. The fellow at check-in told me there had been a few mix-ups with online reservations where the system was trying to put people into rooms currently under renovation. So he was careful to ensure that didn’t happen to us. It took an extra 5 minutes, no big deal, I appreciate his efforts. I’m actually irritated at the negative comments about the hotel, because I almost didn’t stay here due to them. It was truly a fine place to be, and saved me money. And if the elevator or a hallway smells bad - that just might be because the last person who used it hasn’t showered in a bit and this is the South, where everyone sweats. It might not be a problem with the hotel. I definitely had that happen at one point. The hallway was fine, then a lady walked past who definitely needed a shower. Then the hallway did not smell fine for several minutes. That isn’t the fault of a hotel though! We love Charleston, and the location of this place was great for us, I’ll totally stay here again.

They were all very kind and helpful

Definitely a good stay for the price. Had no cleanliness issues

Roaches in the room

Very clean beautiful and I will definitely come back

Bien

I was very disappointed with my stay. From the moment I walked into the hallway, there was a strong, unpleasant odor that only got worse once I entered the room. It made the entire stay uncomfortable. The room itself was in poor condition. Several pieces of furniture were unstable, and some were broken, making the room feel neglected and poorly maintained. The toilet had a large rust stain in the bottom of the bowl that honestly looked like it hadn’t been cleaned and resembled something far worse at first glance. It was not a good first impression. The shower had almost no water pressure, making it difficult to get clean after a long day. To make matters worse, the air conditioning unit squeaked all night long like a mouse trapped inside it, making it hard to get any quality sleep. Overall, this property appears to need significant maintenance and better housekeeping standards. There are simply too many issues to overlook, especially for the price paid. I rarely leave negative reviews, but I feel it’s important to share an honest experience so others know what to expect. Unfortunately, I cannot recommend staying here and would choose a different hotel if I’m ever back in the area.

We stayed in a recently refurbished room it appears. There was a few rooms blocked off apparently in current repairs. The room was clean, however, did an aroma of cleaning fluids. All staff we encountered was very friendly and accommodating.

Nice place, very peaceful