Fairfield Inn & Suites by Marriott Dallas Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good

Staff was very good

hotel and valet was nothing like what they had on their website. We had maybe been in our room maybe 2hrs when a man tried getting in our room luckily I had enough time to put the latch on but he was able to do so with his key card. I pushed the door shut and locked the bottom lock again and he took off. I immediately called the front desk I believe her name was something like katryma she said she was sorry that happened to me that if I could go downstairs and have MY card recalibrated so it wouldn’t happen again. I had my daughter and niece with me so I didn’t feel safe in doing so, so I reached out to Expedia to get my room refunded and rebooked elsewhere due to our safety. Within a few mins the receptionist called my room again to see if I had called the 3rd party to request a refund and I said I sure did because I did not feel safe at that point! She said unfortunately because you’ve already been here a few hrs I can’t refund you your money the most I can due is move you to another room on the conjoined hotel. I replied w/how was that going to resolve anything if my keycard was not the problem how can she assure me it wouldn’t happen again, no response. Expedia attempted reaching out again with no further response from anyone in the hotel. Security never went to check on us. We then decided to call 911 to escort us out of the hotel since we didn’t feel safe leaving the room unsure if someone was waiting for us to leave our room. Pls book elsewhere! Mngr was very unfriendl

Terrible location and parking, avoid at all costs had to park 2 blocks away

The stay was perfect!! Just don’t use the valet! Multiple items were stolen from our vehicle!

Staff very helpful

Very good room. The staff was very friendly and helpful. Not the most beautiful part of Dallas, but the hotel made up for it in style.

Room wasn’t the cleanest

Everything inside the hotel was clean and staff was very friendly and helpful.Breakfast was more than enough satisfactory.can’t complain about the inside at all,Outside can use some attention & upkeep like bushes trimmed and saw lots of trash on walkways,around behind pool gates,plastic bags,just trash all over,maybe some trash cans outside might help.

Cecilia is the manager and she was very helpful in solving an issue with the reservation we made through hotels.com. Thank you! Our stay was enjoyable.