Hompton by the Beach Penang

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

A nice place near the beach, with night market. Price is reasonable.

the property was wonderful, breakfast was great. staff were very friendly. i jad requested a cake for my son's bday and they were very accommodating. highly recommend

The hotel's location might be good, but I wasn't satisfied with some of the services. For example, the elevators were so slow that I waited 15 minutes for one to arrive. Also, the pool water was cold, and I couldn't enjoy swimming. My room wasn't cleaned despite my having a cleaning card. I asked for slippers, and three times they brought me a toothbrush; there seems to be a communication problem.

One of the worst hotel experiences my family and I have ever had. The first room we were given had an overwhelming sewage-like odor. It genuinely smelled like raw sewage, to the point where it was impossible to stay in the room and we immediately requested a different one. Unfortunately, the second room wasn’t much better. The bed linens were stained, so I called the front desk for clean sheets. I wish I was exaggerating, but housekeeping had to bring nine different sets of linens before we finally got one without stains. Almost every set had visible stains, including what appeared to be blood. This is completely unacceptable and raises serious concerns about hygiene. The soap provided in the room was also extremely poor quality and felt very cheap. To make matters even worse, while my family and I were having dinner in the lobby restaurant, a mouse ran right past our table. Seeing a rodent in a hotel’s dining area was the final straw. The only positive thing I can say is that the staff member who kept bringing replacement linens was polite, patient, and genuinely tried his best to help. Aside from his efforts, this hotel was a complete disappointment. Between the unbearable sewage smell, the unsanitary stained linens, and seeing a mouse in the restaurant, I cannot recommend staying here. There are far better hotels in Penang that actually meet basic standards of cleanliness. WOULD DEFINITELY NOT RECOMMEND!

Nil

Great location. Everything is just a Grab away. Spectacular ocean views from our room. Outstanding breakfast and staff, thanks Raj. See you when we return to wonderful Penang.

The hotel is a bit more dated than I expected, but the staff provide good service. The breakfast is fairly average.

This property is looking fairly tired. We had a superior room with incredible views and lovely high ceilings, so the room was spacious and easy to relax in. It is, however, in need of some maintenance - chipped laminate, water damaged skirtings etc. The staff are exceptional, very friendly and helpful, super respectful. There was one waiter in particular we would like to give a shoutout to - my apologies for misspelling his name, which I believe is Jhorarule - he was absolutely lovely; even if he wasn’t serving us himself, he would come over and say hello and make sure we were okay. It was the staff who really made our stay so much better.

The sound proof of the room was not good enough especially closing door ‘bang’ noise. The bed sheet was spotted some hairs from the last guest.

The property has aged since we were last there in 2022 and 2024. The buffet dinner at the Spice Garden is still pretty good with lots of varieties.