Grand Cititel Hanoi Hotel & Spa

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very good experience. On my last day, I got food poisoning and Jenny at reception kick into full gear, my husband asked where he could find a pharmacy that was open and she made calls and got the medication I needed delivered directly to our room. And she sent me texts to see if I was better. Was very grateful for her response. Would recommend hotel very highly.

Great stay!

Stayed here overnight as we were passing through Hanoi from Sapa to Ninh Binh. We chose this hotel because it’s walking distance from the Sapa express bus stop in Hanoi. We were able to walk with our suitcases there without issue. Enjoyed our stay. Bed was comfy and the room itself was perfect for what we needed. In fact they gave us a free upgrade which was incredibly kind. The breakfast buffet was yummy too and they offered soy milk as an alternative which I was incredibly grateful for. More than happy to stay here again. Staff were excellent and extremely helpful.

If you want to be near all the best places, this hotel is perfect. Close to old quarter and convenient. Great staff. Very clean. Welcoming. Highly recommend

Lovely hotel. Staff were very attentive and Jenny on Reception was particularly helpful. The room was clean and had everything we needed. There is a bar on the roof terrace which is nice to sit at in the evening with a drink. There is also a jacuzzi but we didn't use it.

The room was clean, staff good, didn’t use the Bar or Spa, the Gym was was very basic and the one weight machine was falling apart and really useless

Excellent location and friendly

Staff friendly and helpful Quiet and clean room

Grand Cititel Hotel in Ha Noi is very close to the Old Quarter. The hotel team is excellent helpful and polite, The Spa services were good. The room is clean and has reasonably space. However, the shower is terrible designed and built that caused the water runs out to the floor outside the shower stall and that made the floor damper most of the time. There is no hair conditioner in the shower, just the shampoo and body wash gel. There are new toothbrush for the customers and 2 bottles of water in the small fridge for the customers each day. The buffet restaurant is designed and decorated as a high end restaurant in the USA. There are a lot of food to choose from as Vietnamese and Western food and they are tasty. The minus point I give to this hotel is the shower stall and missing the hair conditioner, plus the shower stall looked old. I love the young hotel team people there. They are extremely helpful and polite.

Good value and location.