Best Western Summit Inn

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Overall the stay was pleasant. A clean room is what matters the most to me, especially the bed. My room was very clean, and no complaints about the sheets. Many hotels do not know how to clean their sheets but this hotel knows what they're doing. Please keep it up! I will stay here again. Thank you!

We had a wonderful stay here! It’s located just a few miles away from Niagara Falls, making it very convenient. We stayed in a suite, and the rooms were very big, incredibly comfortable, and clean. The breakfast in the morning was also great. Highly recommend if you want plenty of space near the falls!

Great place near the Niagara’s falls. Very clean and good breakfast.

Nice breakfast

Upon arrival, the girl at the desk was pleasant and helpful. We arrived early, but we're told our room was ready, so we checked in and headed to our room. It wasn't ready. It was still being cleaned. After waiting about 10-15 minutes, it was "ready" for us to enter. I say "ready", because it wasn't actually clean. Both mattresses had some gnarly stains on them, there was random dust and loose hairs in the bathroom, and there was even something on the ceiling. All this, despite the fact that the room had literally JUST been "cleaned". So we requested a new room. Moved to the upper floor and checked the new room...and still not great. Clean...but instead looked like someone who "knows what he's doing" attempted several random repairs (mostly in the bathroom) and failed. Hotels should be required to hire actual repair people fix things rather than just having whatever Joe Shmoe with access to YouTube, do it. Moving on.... Breakfast was "meh". The eggs actually upset all three of our stomachs...which actually caused us to check out early the following day. The pool is pointless unless you aren't leaving the hotel. Closing it at 10 is downright stupid. It's like the hotel forgot adults are staying, there. Instead, it should flip to 21+ after 10. So we can get some pool time without a bunch of children causing a racket. I think what pi$$ed me off the most was the absolute lack of "bang for the buck". Because it definitely wasn't cheap. We'll stay elsewhere, next time.

The room had smell that wouldn't go away. It was unpleasant

Hot water and hot coffee 24/7, perfect!!!!

All good

There was a balcony around the pool that was creepy to me, and there were paint chips around the pool area, as well as the ceiling of the pool having wood exposure and lights dangling, which felt dangerous to me as well. Also, when my family and I got to the hotel, we experienced a blackout for a few minutes. However, on the plus side, breakfast was good.

Outside sitting would be nice but the hotel was fine