Quality Inn & Suites Council Bluffs - Omaha East

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

They advertised having a pool and when I checked in it was drained. The gym like the pool was only a treadmill and seated bike.

We didn’t even stay currently trying to get a refund. Door hanging off hinges. Pool not even filled. Sewage on the floor. Someone getting arrested.

Definitely get what you pay for. We were given two pillows for our bed, the tv didn't work, and the breakfast was very minimal. The pool looked strange and the hallway smelled interesting at times.

The night staff or the manager was rude, unhelpful and not a nice person

Terrible customer service by night shift. No idea of making customers happy.

We didn't even stay. The hotel nor Expedia would refund our money. And now I'm being forbidden from submitting an honest review because they don't like the truth. Nightmare experience.

We didn't even stay. The hotel nor Expedia would refund our money. There were people on drugs slumped over in the parking lot. Cops, ambulances.. no one at the front desk for 45 minutes while there was all types of crime going on outside... So we left because we felt like we were not safe and the hotel had no front desk person. At midnight. No one to check us in. So they pretty much partner up with Expedia to rip us off. Not impressed.

The hotel and the room was disgusting. Seems like they don't take care of this property and just leave it as is. Our room was disgusting there was hair, stuff was old and outdated and didn't look like they pay attention to cleanliness. Don't stay here

The condition of this hotel was unbearable. I booked 4 nights and only stayed one night because there was no availability in the area. The room was so unkept and dirty. The bed and all the linen looked like dingy dust rags that a child had tried to wash. We slept in our clothes and were not able to use the towels to wash up. There was no trash in the room but it looked as if it had never been cleaned not just after the last guest but for years. Everything was just of such poor quality. Quality should definitely not be a part of their name. We knew we were in trouble as we walked to our room and saw rhe conditions of other parts of the hotel. We passed the swimming pool and noticed how slimy the water looked. Throw rugs on the floor in the hallway of the pool area had grown into the floor they were so used and dirty. The same was true behind the desk and the office. This place should be closed. They should be removed from your site if you are not going to inspect before posting. Never again with hotels .com unless I know the hotel. Lamps broken with bulb and wiring hanging. Look like a safety hazard. Door to bathroom broken and couldn’t be closed. This was scary and extremely icky. NEVER AGAIN. Please don’t send anyone else there.

Loved