Pocaterra Inn and Waterslide

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice place

The kids enjoyed the waterslide

Given the room rate we were expecting this to be a really fabulous place to stay. Instead we ended up with a basement level room (1 of 3 guest rooms on that floor) with windows high off the floor. The thermostat was set for 22 and could not be adjusted. The room was much hotter and when I went to the front desk and let them know the thermostat was not working and no air was coming on they said they would send someone. I asked how long as it was evening. They said 20 minutes. 2 hours later no one had shown up and we were going to bed. The breakfast was underwhelming to say the least compared to all the other cheaper hotels we had stayed in. Soggy eggo style waffles and then an assortment of other typical breakfast fare. They cutlery was empty and we had to wait for it to be replenished.

Staff is nice

Great hotel convenient for Banff and surrounding mountain activities (we went canyoning). I the staff were friendly & efficient and left a complimentary bottle of wine in the room. I used the weights in the gym and sauna. The pool and Waterslide were a huge hit for young kids who were clearly having a fantastic time.

I was expecting too much on the breakfast. But it was just avarage.. Fruits coffee were good with other standard items.. nothing spectacular though

The hotel is awesome. Staff was very nice. Having an indoor pool with kids is a blessing. They loved every bit of it. I think adding more options to their buffet breakfast would be very beneficial.

Nice hotel with good spacious room. Only issue it got is having one elevator so wait time is more to use it.

Love the staff , everyone was so welcoming and views are breathtaking

L'endroit était trop près de l'autoroute et de construction de bâtiments. Mais pour le reste tout était parfait. Les chambres impeccables.