Aliz Hotel Times Square

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It was well prepared and the staffs we're very helpful

The issues was customer service was bad. Room service was lazy ordered water that never came. Picked it up myself in reception the following day. I had food from outside and asked for plates so I can heat it up in the microwave, front desk said thats fine but you need to come downstairs to collect it yourself only to be given attitude from the restaurant front desk man and refuse. Went to the main front desk spoke to the lovely lady who give me a look trust me we both knew what that meant as she said give me a min I'll go and speak to them only to come back with take away boxes as the man refused her as well. Requested the room to be decorated as my son was celebrating his 20th the decorated was BS,lazy and rude. The only person I would say who was helpful and truly went over and above was the lovely front desk man who was tall light skin and low cut he looked like a model very polite man and professional. There was also another man who was short brown skin with dyed blonde hair. There deserve a raise. The hotel location was prefect, train station was literally at your door and you are within walking distance from main attractions. Also there need to have more left or something cause waiting over 10 minutes for the left is ridiculous and that was a one off it was all the time worse during the day as at one point there was only one left working.

Overall good stay and great location. Room was small for a family of four.

Friendly staff, I will say very strong smell of some febreeze or cologne when you first walk in. The elevator is a bit small and slow, so if there are a lot of people waiting you will be waiting for a few minutes. It’s close to Times Square but not directly in Times Square which is nice. The staff was friendly and the room was very clean and nice. You get a free drink voucher and a chip worth 25 dollars to spend

The staff was excellent. Extremely kind and helpful from check in to check out. The room was a decent size and was very clean. I did not take advantage of the convenience store they had there near the lobby but it was well stocked for guests that needed something quick. The hotel location was close to many great restaurants and Times Square. I would definitely recommend this location and will probably stay there when I visit NYC again.

The staff was helpful and kind. The property was clean and safe. My only complaint was that they offered early check-in as a paid upgrade which we choose b/c my husband is recovering from surgery and was going to rest while we explored. Even though I confirmed with hotel that we could check in as early as 7am having paid, the room wasn't ready when we got there at 11am. He didn't get in until 12:45pm Earlyish check- is usually a(free) courtesy; posing it as an upgrade gave the impression they'd garuntee a room was ready. We're only coming in from Nassau, we would have planned differently. I guess the hotel should have clarified that it wasn't garunteed. The staff did make it right though They pro-rated the what we paid for early check-in and then had gave us drink tickets for the lobby bar which they didn't have to do(We weren't making a stink or anything). Overall, I would strongly recommend the place but wouldn't count on the offered upgrades.

Rooms were ok. Property welcomes you with a coin with credit for breakfast and 2 welcome cocktail, we waited in till last day to redeem them, not what we expected! employee was very hungry about us using the tickets not welcoming at all very disappointed property really need to train employees with proper standards on how to treat a guest or just don’t give up tickets to any guests, to avoid being mistreated by employees.

Great experience, only minor issue was elevator wait times. Would stay again

Clean room amazing view rooftop was awesome

Rooms are nice. Prepare to wait for an elevator for a very long time.