Nairobi Safari Club by Swiss-Belhotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It's an old hotel, not well maintained. Everything is outdated, from bedding, to towels, to taps, to the shower etc. You have to run the water for ages before you get hot water. Evenings you may get a luke warm shower. House keeping was inconsistent, sometimes your towels get folded nicely, some times they don't, sometimes you get creamer with your coffee, sometimes you don't. But it did the job. Staff was very friendly.

Comfortable bed and clean rooms.

Was disappointed on check-in to discover complementary breakfast buffet advertised unavailable; as well hotel was tardy in responding to my inquiry about a schedule and I ended up taking a taxi from the airport. Other than that the staff was excellent and the room met expectations. Due to my medical condition as a result of cancer radiation I requested extra bundles of drinking water and was told that though they normally charged for this one example since it was too late to go out they would provide two complimentary bottles. When a hotel is located in a city where the drinking water is unsafe for its guests they should not be charged and anytime for essential service is like water! The location was good and I had researched it before booking to ensure that fact. Nairobi is in exciting City and like me many people come to it but when clean drinking water because an expense there's something fundamentally wrong with the philosophy and policy of the establishment; I have stated other Swiss hotels and never had this problem. The balcony was a nice touch even though it faced into other buildings it was still unique and the bar man provided me with a glass of ice when I requested it, after front desk staff manager told me I would have to pay for a bag of ice even if I collected it myself and did not need it delivered . Would recommend Nairobi safari Club managedment reviewed their ice and water policy for foreign visitors otherwise I would hardly recommend this a establishment.

The area has an excellent Somalian restaurant My Habibi. The breakfast is really nice. The staff is very friendly.

Overall, I enjoyed my 4-day stay in this centrally located hotel. The staff at Reception area and in the restaurant serving breakfast were professional and hospitable. The management team quickly relocated me to a new room when a maintenance issue arose. I would recommend choosing a room that doesn't face the main room in front of the hotel.

The location is excellent for walking around the city side. Various kind of restaurants you can choose with wide price range. The only improvement is the air conditioning with more easy adjustment preferably. Safety is credible for this long history hotel.

Rooms are spacious. They have great breakfast in the morning.

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The staff is outstanding the only problem it takes a very long time for dinner in the restaurant service is very slow

Staff at security and check in were very friendly. A very warm welcome.