HF Fénix Urban

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I liked the joint!

Our experience was lovely, clean rooms and helpful staff. They even played the World Cup game at 4 am for me! Recommend staying here if you’re looking for an escape from the busy tourist area of Lisbon. Added plus the Metro being so close-life saving when coming back from walking miles in Sintra and Lisbon.

This was a wonderful hotel. The location is perfect! The staff was incredibly helpful and friendly. The breakfast was fantastic. I would highly recommend!

it was amazing.

Everything was wonderful.

The staff was friendly, their breakfast was excellent, the room was tidy and clean.

In our first room the air conditioning didn't work. Anabella at reception was amazing and arranged a new room for us right away. A week later when requesting an iron for our room she even remembered our room number from the top of her head. I was very impressed ! My wife has health issues so to have anything we needed sorted so quickly really was appreciated. Thank you Anabella!

Mediocre hotel at best. I opted for a basic room, but did not expect the room to be as small as it was. It seemed to be a converted broom cupboard and barely had room to stand. Definitely smaller than the photos on the website which showed a desk and chair (the room had neither), and the coffee maker was on the bedside stand. Nowhere to put my rucksack, let alone luggage. A minimal perimeter around the bed meant I hit my head on the TV everytime I went to the toilet. The bathroom was a decent size, but this didn’t make up for the lack of space elsewhere. In all my years visiting hotels across Lisbon (and all of Europe), I have never been to 4* hotel with such limited space. In fact, hotels I have stayed in Japan have all been bigger than this - that is quite a feat. Do yourself a favour and stay elsewhere - there are plenty of decent similar priced hotels in Lisbon around Marquês do Pombal. The check in guy can do with some basic training in friendliness and welcoming staff.

I was traveling with my husband celebrating his retirement. The location is excellent, as it is in a quite area, just 20 minutes walk from where all activities can be found. The staff was very friendly and helpful.

Breakfast bar was phenomenal! One suggestion I have is to add a grab bar in the bathroom to assist with stepping out of the tub. Possibly add gripping strips to the tub floor as it was very slippery. Overall a very good hotel experience!