RSH Piazza Navona Charming Apartment 2

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Review: DON’T GO. Waited 45 minutes just to check in. Company rep, as he referred to himself, finally showed, he informed us that the elevator to the 4th floor was not working, keep in mind, it was 10:00 p.m. and we had been traveling all day. Once inside the unit, we were told a cleaning fee would have to be paid upfront. At that point, our choice was simple: pay it or leave. Unfortunately, things only got worse. The main air conditioner wasn't on, very stuffy feeling. The AC in the main bedroom ran for about five minutes, shut off for ten, and repeated that cycle all night long. One of the bathroom lights was dangling from the wall with exposed wires. The "handheld shower" had almost no water pressure—which turned out to be a good thing, because the drain was clogged. The master bedroom mattress reminded me of something you would throw away after a year in a college apartment. It was basically cloth and springs with absolutely no support. All three beds had, one sheet and nothing else, no blanket, comforter, or bed cover. The cabinet door under the sink, where the garbage pail was located, could only open a few inches because the cabinet next to it physically blocked the door. Between the 45-minute check-in, broken elevator, surprise fee, inadequate AC, exposed electrical wires, clogged drains, terrible mattress, lack of bedding, and poorly maintained unit, this was nowhere close to what we expected.

Beyond poor conditions of the apartment and very few windows or natural light. There were no hand towels or kitchen towels to use. The hosts told us on arrival that the air conditioning was not working but we’re working to fix it and once we were there stopped communicating with us despite several attempts by us to ask for a status update on when the air conditioning would be fixed. It was unbearable so we had to move locations. Expedia was off the charts helpful to us in helping with finding a new place. Would not recommend this place at all to anyone.

Fantastic location just off Piazza Navona. The apartment was good and very close to grocery store, restaurants, pharmacy and laundry. Lighting in the kitchen was dim. Staff helpful and were there to meet us.