Hard Rock Hotel Los Cabos All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

El personal súper amable, siempre atentos y sobre todo siempre dispuestos a ayudar cualquier necesidad. El único inconveniente fue que el aire acondicionado no se daba abasto y era muy incómodo cenar con calor o con los coolers gigantes. O cenabas frío o cenabas con calor.

Great time and great place to stay

Hotel was great and we enjoyed our stay for the most part however the third party company that does the

Excelent very professional staff

Great hotel! The staff was incredibly friendly and welcoming throughout our stay. The property was easy to navigate, the rooms were clean and comfortable, and the amenities were excellent. There was also no shortage of activities for kids, making it a great choice for families. We had a wonderful experience and would definitely stay here again.

This resort has ok food, but very slow service and a focus on selling you stuff vs ensuring you have a relaxing trip. We spent far too much time trying to get served at the pool, order a very watered down drink or use our "resort credits" for bowling, which really wasn't easy to do, or inexpensive. Every question or request was passed off to someone else, somewhere else on the property which was frustrating. You also have to use their cab service to get off the property, which was significantly up charged and our driver was terrible. The activities are also a bit weird, for example the silent dance party was held in a conference room filled with chairs, not really the club experience we were hoping for. We wanted to play pool, but only one table was available in the bar with a cool vibe, no bartender though. The other pool tables were in a brightly lit side room with a very lame vibe. The slides were great, but not being able to swim or hang out at the beach had us feeling a bit trapped and as if we were just a captive audience for the constant sell of activities on the property. The room was nice and comfortable, but next time we will just stay some where else.

Rooms are really clean and fresh. Staff are excellent and helpful .pools are really clean and good . It’s kids friendly and my kids love this property .we get personal assistant her name is Andrea she help us a lot every day since morning to end of the day she Rich out us when we need her help .

Q

The staffs in the cafeto is not that kind.

Upon arriving, we were told we had to pay $183 for our 6 year old even though “children under 12 are free.” Such a lie. Ruined our mood to hear this at check-in as we had heard this hotel lures you in and then tries to nickel and dime you once you are trapped on their property. They don’t allow Ubers to come pick you up and they charge a high price per person to leave. Also the “free resort credit” money can’t really be used for much on the resort! It’s for you to apply to some over priced $800 excursions.