Viva Azteca by Wyndham, A Trademark Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Love the staff and the grounds but the food is pretty bad overall. Snack bar 1 out of 10 buffet 2 out of 10 but the ala carts are a little better 4 out of 10.

Everything is excellent.

This is our second time at Viva Azteca. Both visits have been great overall. Special mention for the hotel photographer Bernardo and Ulisses at the water sports. Bernardo took amazing photos of us in the pool, the beach, and on the catamaran. Ulisses was a fantastic guide on our catamaran. He took great care of us, even out in 10m of water in the ocean. We took our young child and felt completely safe with him as our guide. The restaurants and Xel Ha were amazing. Our children loved Xel Ha. The Nopal buffet staff were super friendly. The food was great with a large selection and theme nights. A good thing about the hotel is they offer transportation from the airport to the hotel and back. You need to confirm your return trip. If you attempt to confirm at reception, they send you to the excursion desk. We were received by Francisco after arriving at the hotel to confirm our return. He was great and thoroughly explained how to return and the various excursions offered by the hotel. Unfortunately, when we tried to confirm our return, the night before leaving, we were received by Daniela at the same desk. It was a 180 from our experience with Francisco. She did not seem well-trained for that job. We recommend she receive more training for that position. She seemed confused when we spoke about transportation. She didn't know where to find our reservation, so we recommend that you go with Francisco when he is at the desk. Overall, it was a fantastic stay.

Family friendly resort with much activities to keep everyone entertained. Very friendly staff.

Honestly a great place to stay. Walked around to neighboring resort and stores nearby after 10pm and very safe. To enter you need to show verification of reservation to enter the resort area. Felt safe and resort is a short drive away from market area

10/10

My only complaint was to be treated like an idiot. I got 02 vouchers to spend at the SPA, and went there to schedule a blow dry for my sister 24 hours in advance. The lady told me she could gladly accept the voucher but her equipment was broken. Not sure about that when the only 2 things you need is a blow dryer and a brush and I was scheduling the next day. The price difference from the voucher to service was only $6 usd and that makes me wonder. I complaint at the Hotel and complaint to Hotels.com/Expedia - since they said it was a joint promotion. This is my 4th time at the property and I will go back, however if a voucher is offered to me again I will rip it off right at the front desk.

Every worker was friendly worked hard! Worked hard even during the rain. The guys working to remove the sargassum worked so hard and did amazing job. Didn’t care for the food.

Excelente comida en restaurante de comida tradicional

Arrived at the property after 11 hrs of travel and was told i didnt have a reservation. Called Expedia and they confirmed my booking. Expedia representative called the hotel and spoke with the front desk supervisor MARCOS. He was extremely rude and unprofessional. He insisted that I pay one night stay and straighten it out in the morning. Although the Expedia reps assured him that I had CONFIRMED booking.I was assisted with my bags or help to my room or the amenities of the property. Upon checkout I was told I would be charged $20 for the room keys bracelets and two beach towels if they weren’t returned. I was not informed of the policy upon check in. Overall the property was very nice and clean. MARCOS made experience extremely. Unpleasant.