Citymax Bur Dubai

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Poor breakfast and overcrowded spaces.

Nice hotel

One of the worst hotel experiences I’ve had – avoid Reading other reviews, it appears the hotel rarely (if ever) responds, so this may well fall on deaf ears — but future guests deserve to know what they’re walking into. I arrived at 1am after a long flight, expecting at least a smooth check-in. Instead, the place was absolute chaos. The lobby was packed with people coming and going like Piccadilly Circus. Only two reception staff were serving, both completely disengaged — no eye contact, no acknowledgment, just endlessly typing into computers. Check-in took over 30 minutes, which is the last thing you need in the middle of the night. The lobby stank of cigarette smoke, drifting in from the bar area, and to make matters worse there were numerous women openly touting for “business.” It felt uncomfortable, unprofessional, and completely inappropriate for a hotel. Security is practically non-existent. Anyone can access the lifts and any floor — no key card required. That alone was deeply concerning. The corridors were filthy. There was a large dead cockroach lying in the middle of the hallway carpet, which remained there for two full days without being cleaned. That says everything about housekeeping standards. The room itself was extremely basic. There was no proper storage, just four hangers. One of the three plug sockets was faulty, making charging devices a nightmare. A workman was sent up, but the problem was never fixed. Breakfast was an “experience” — and not a goo

Facilities, cleanliness, amenities, breakfast accessibility all good.

Small room high pricing

Everything was great. Food was delicious. Will definitely go there again for food and service. House keeping was great !! Only complain was that they don’t have any trolleys at the reception and I had to wait for 30 minutes so i can move luggage to the room MYSELF !!

i don’t know why indian people have meeting in corridor,not only one time every morning and mid nights did the same with lots of laughing and noice

Excellent and clean

Good supportive friendly staff

It was excellent food. We could not get early check in so it was inconvenient. Though we did informed them.