ibis budget Basel City

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

A very pleasant one-night stay at the Ibis Basel. Located within walking distance of the Basel SBB station, and easy access into the old town with the free transport card provided. Friendly and helpful staff and compact but clean room.

Breakfast was good. Minimal amenities in room. Storage lacking, bathroom door of dubious quality. Motion detecting toilet light annoying. Temperature control had no effect.

Great location accessing local and airport transport. Great staff helpful organising late dinner at nearby restaurant. Good breakfast cafe and range of options. The rooms are small but it is a budget hotel in a very expensive city

Excellent all around. Great staff...very helpful. Highly recommended for short stays

Did not have breakfast.

Breakfast very healthy

Very basic & tiny the toilet door was so thin like cardboard

Clean. Friendly. Convenient for city.

5* receptionist Karima on checking-in, friendly and clearly enjoyed her job. Hotel is very convenient, close to tram stop. Typical Ibis room/facilities, all you need.

Room was a little dark as there wasn’t enough lights, but it wasn’t a deal breaker. Overall we had an enjoyable stay, staff were welcoming and helpful throughout check-in and check-out. We had an unpleasant incident at the end which definitely eroded the experience. On the day after we had checked-out, we returned to the hotel to retrieve our baggage before heading back to their airport for our flight. It was rather late (around midnight) and we intended to eat the food we had before leaving the hotel. As it was quite cold outside, we entered the lobby and approached one of the staff to ask if we could eat at the lobby, explaining our situation. The gentleman was very kind and accommodating. He fetched our baggage and left us alone as we began to eat our food. Suddenly, another staff, Paula, approached us and said to us rudely that we were not allowed to eat in the lobby. We calmly explained that we were guests that had checked-out earlier in the day and we just wanted to have a quick bite and will be leaving very soon. We also mentioned that we had asked for permission to eat in the lobby. Upon learning the situation, Paula lets us stay to eat but she wouldn’t stop harassing us every 5-10mins. At one point, while still stationed at her table across the lobby from us, Paula said loudly that it’s been 30 mins we should be done eating and told us we should leave. Her condescending tone and rude treatment really left a bad taste.