Eseriani The Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Average. No AC or fan

Pros: -excellent breakfast buffet with variety of hot items, pastries, cereal, hot beverages, yogurt, and fruit -staff were very accommodating and friendly -beautiful and expansive grounds -very clean -dinner at the restaurant was very tasty -large room with bedside lamps and outlets for charging Cons: -very close to the main road so front facing rooms were loud -every high bathroom window opened into the hallway and couldn’t be closed. -very little sound insulation so if you are a light sleeper, make sure to bring earplugs -area around the hotel was very bustling and not very cleanable

Nice stay, quite basic hotel but clean and safe, food in evening was ok but not special. Freshly cooked buffet with the conference was much better,

Stay was ok, the food at times was good, but other times seemed like it had been kept warm for some time.

I nice and clean place.

It is quite an good option for business travel and for visiting areas located on south lake road. Still with Taxi or car Naivasha town is reachable in relatively short time. The are is quiet at night. Nice big rooms, very polite and helpful staff. What I miss to make it perfect for business is a good equipped gym and a onsite Spa service (Sauna and massages) attending in late hours. allowing to relax after long work-days. In terms of food, I would suggest, make a lesser menu, During my stay it happened frequently, that items of menu are not available. That is annoying. If you can not make sure to provide something always, just do not have it on the menu at all. I would suggest, choose few, but very good and very tasty options as entrance, main and deserts, instead of hundreds of items, but procure to have it always available and in the best quality probably possible.

Was disappointed with room service Showered with cold water Errors with my online booking etc

While all staff were very welcoming and kind, several requests went unattended. The wait time for a service request was long and a lost item of mine took 2 days to return to me from the managers office. The coffee was instant and that is disappointing given Kenyan coffee is so delicious. We were given no instructions on how to get hot water to our shower either and only discovered this after a couple of cold showers.

Okay for the price, but not more. Will not use it again.

First shower was cold. Hot water took 5 to 10 minutes to come through then only Luke warm. No access to lake.