Tru By Hilton San Antonio Downtown Riverwalk

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I'll start by saying, I'm not a big review person, so for me to do this is very telling. My 1 star rating consists of slow returns from valet (the parking lot is a couple blocks away from the hotel), lack of attention from the front desk staff (most of the ladies were in their phones), room service (I asked for turnover and was told the staff was busy) towels were limited and there was no soap in the dispenser and the iron and ironing board was broken, maintenance (one of the elevators malfunctioned while I was in it. It wouldn't open on my and another family's floor when it was supposed to and it swayed left to right as if it was barely secured in the shaft. I lost my footing, fell and hit my head. In the hallway of the 4th floor, you can feel the boards through the carpet.) I'm highly disappointed and won't book here ever again.

Clean room, staff was friendly, great complimentary Breakfast, pet friendly, airconditioning was good.great customer service.

Room was very nice and clean place to stay

I

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Good location and Darryl, the valet, was very helpful and always glad to see us. The staff made the experience!

Items broken in the room, elevator out of service and the one working want properly doing it. Tables dirty at the breakfast

Good location, walking distance to river boardwalk

Nothing

I stayed here a few years ago when it just opened, and I must say this visit was not as pleasant. Wallpaper was peeling in the hall and the rooms. The toilet paper holder came out of the cabinet, and the carpet and floor in the hall were in shambles. The elevator was so scary, we opted to take the stairs. Sometimes it would open, and sometimes it wouldn't, and you had to go to the next floor.