Moxy Ottawa Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Just awesome! Perfect location, good price, very kind staff

What a great hotel!! Love everything about it! We got late checkout which was 1:00 PM. at no extra cost. As our flight was later in the afternoon, the hotel stored our luggage after checkout at no extra charge. Room lighting could be improved.

Staff was amazing, parking garage was welll lit and clean. I felt the safety features were adequate. However. The drug addicts camped out 20yards from the Hotel is disgusting. Won’t be long before the front door smells like urine and you have to step over a bum. I used to love this City but now it’s gross. It’s filthy, smells like urine, and you are nearly accosted by a begging addict every time you go out for a walk. We saw tents set up between the roadway, herds of drug addicts hanging out. It was never like this.

Great location, decor, and staff! Cool lobby with games room and even gave a welcoming drink/snack! Will book again for sure.

Had 2 nights stay but after first night stay they blocked my access card to access the room even though paid in advance. They didn’t charge for parking at my sign in time but they blocked my access, which force me to go to counter and that time they asked me to pay for parking. Not sure why they do that but it was irritating

Very friendly staff. Beautiful hotel very new and clean.

Overall it’s very good.

Je le conseil

I had a very disappointing experience at this hotel as I was provided a room with a very deficient toilet and no matter what they did, it did not work. This is a brand new property. They were nice and tried to be helpful but the property is lacking I checked in at 8pm or so and reported the toilet when going to bed. I had to go down to report to because I did not have a working phone. They came with a plunger and said it was fixed, but not really. Next morning I reported it, they came to fix it and said it was, but not really. Good thing I asked them to leave me the plunger. I reported it again. I left and when I came back that evening I was offered to move to a new room but it was 9:30pm the night before check out. I opted to keep using a plunger and use the lobby bathroom. I will add that while doing laundry, the washer malfunctioned and kept my money. At 2am I will say that the very helpful people helped me and refunded me at check out. Nice place, but my stay was more like staying at a brand new hostel, a very expensive one.

Only complaints: pool was not yet open, and the coffee makers didn’t work (we had 2 during the course of our stay and neither got the job done - both nespresso brand so that was a surprise) Otherwise the staff was amazing, the room was perfect for a family of four with two different sleeping areas (the washroom separated the two beds. The hotel design is modern and still very comfortable. A great main floor lounge area with games to spend an hour or two. Highly recommend!