414 hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The location is great, quiet but near Times Square, and many ethnic restaurants. I arrived at 6pm and was told room wasn't ready. Came back at 7:30 and was told again room wasn't ready, and it would take another five minutes to be ready. We were allowed to go toward the room in about two minutes, brushing shoulders with the cleaning staff exiting the room. The room was larger than expected, the floor was on the ground level in the small patio. We went out to Time Square for the evening. At bedtime, back at the hotel, when I looked closely at the bed for the first time, I realized that the sheet that's supposed to go under the blanket was actually over the blanket; and when I pulled the blanket open, I noticed that the bedsheet and pillow cases looked like someone had just used them to sleep in, and simply got up and straightened things out, unable to undo the stubborn wrinkles that were created in certain spots over a restless night. I bit my lip and thought, what the heck, this is kind of like getting under the blanket with a stranger, except with a time lag.

Positive: receptionists, Negative: no room service (cleaning, etc.) late check in, missing 2nd set of towels, no reaction until now (1 workday) to my email.

The place was 100% disgusting and hairs were everywhere. Gross! I had to stay because I had already reserved. The advertising is a total scam and the place smells like dried piss and a rats nest. The middle patio was always dirty with trash bags and a literal broken bed spring just leaning up against the wall. This place needs to get sued.

Located in a run-down area. No washcloths in bathroom, towels were thin and worn; poor shower curtain. High toilet seat was nice. No chairs or places to hang clothes. No replacement available or provided for inoperative TV Roku unit. Uneven floor. No natural light from windows. No cups in room. No bottled water available on site. Staff was friendly and did their best.

Very nice staff and perfectly located! Also the price was pretty good, super recommended if you looking for a fast stay in NYC

Little to no maintenance of the room I was in. Paint peeling from walls in bathroom; larch on door broken, Was able to connect to wifi but signal strength was insufficient. TV worked but no channels, not even the local news. No room cleaning between nights.

I stayed here for one night that i got stuck in NYC and I booked the room like at 10pm the same night. When I booked it on Expedia it said checkout time was 12pm noon. When I checked in he told me that checkout was at 11am. When he told me this i pulled out my phone with the receipt from Expedia where it says the checkout time is 12 and i told him can he not accommodate that because that’s how they have it listed on Expedia. And he looked at me like i was crazy or annoying and said no 11 am. So i asked if they offer late checkout and he goes yes for 50 dollars. So then i told him well since your forcing me to checkout earlier than the actual time i agreed to when booking the room for this price maybe you should give me 50 dollars off and I’ll leave at 11 am….NO After dealing with his obnoxious self i go up to the room take my shoes off and from walking around for 2 mins in the room with white socks the bottoms were now gray and covered in dirt. Like the floor was literally dirty when i got there. The shower had no curtain at all and the water just sprays all over the bathroom. Tv remote was missing in my room and i couldn’t even watch tv. I went down to ask for four extra towels. So that i could use some as floor mats because they have a worse shower setup than most public gyms. He tells me he only has three towels. Pretty sure he was lying and just being stingy. Also he was sleeping majority of his shift. I would have to wake him up by knocking extra loud to get back inside.

Tv didn’t work. Upon arrival, I had to wait to be buzzed in. Ring camera not monitored

Room had bed bugs

Room was good. The staff was friendly and personable. The AC unit in the room did not work well. Good value for price.