Bob W London Kensington

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room needs updating. There was lots of wear and tear and issues with the toilet seat being broken, visble stains and the lack of air conditioning or thinner sheets. Really not a very comfortable stay. Only positive was the location

Very clean and great location. Air conditioning made our stay cool for the hot days. Really Recommend this hotel.

The room didn’t have A/C and just one fan. I went over summer, and it was really hot. That made our experience to be just ok.

Nice experience

Very good for solo travellers, very nice area as well

Everything is new and working well inc AC. Fully digital experience. Maximum efficiency!

The room itself had stained carpets, peeling paint on the windows. No screens on the windows, and the shower protector was lifting off the bottom. The hotel gives off lovely vibes, which are very England from the outside, but the maintenance inside could be a little bit better in my personal opinion. There is a courtesy tea and coffee maker in the room, which we stayed in, but it was mouldy and gross. The one in the main lobby is never full of water and does not have any milk.. They really could use someone to maintain this machine. There are no staff anywhere to be had at this place and you have to do everything through the stupid app to get any service or through WhatsApp. There is absolutely no air-conditioning at this place and the weather was astronomically hot. We asked for fans for our room which they did accomdate that. For the price of this place, there should be a small fridge in the rooms to keep drinks cold let alone courtesy water. Pass on this hotel if your used of North American standards. This is no better than super eight and I would say a super eight is better than this. The only perk is the area felt safe and was fairly close to the tube station about a 5-7 minute walk away.

It’s good if you’re only planning on sleeping there. Walking distance to restaurants, the Tube and quiet area. But my room has no AC and it was the worst heatwave in London in a while. They provided a fan but the hot air was still bad. The window barely opened so I couldn’t get a breeze at night when it finally cooled down outside.

Not possible to choose a room as it’s not allocated until the day you arrive. I wouldn’t normally go for a room on the ground floor, especially in the summer with no air conditioning, as have to sleep with the windows closed. Not fun when it’s 36C!

AVOID AVOID AVOID. Ive never had such a bad experience with arranging a hotel trip. I never ended up staying here in the end. There was a Lengthy admin required on the side of the customer to make up for the fact that they have no reception staff. 48 hours in advance of my stay I had to cancel due to circumstances totally out of my control. I messaged the hotel through the hotels.com website. Neber got a response to this day. It took 2 days to speak to soneone, ended up having to WhatsApp (?). The hotel wouldnt offer me anything at all, no rescheduling, or credit to another booking. I had to pay the full price for 2 rooms i didn't stay in. When I did speak to someone and was uoset about the loss of money they referred in a negative way to my 'mental state'. Never been so offended. The hotel could have offers something but they chose not to. To make it worse, even though i had informed them I wasnt coming. I kept receiving texts and ehatsapps about "my upcoming stay". Will never stay at a Bob W hotel again. Terrible customer service. Not what i would expect from a UK hotel. Especially not in London.