Amadeus and Isabel Inn

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

First off, I want to say the staff was helpful in every way, really making us as comfortable as possible. With that said, we encountered some real issues: The first room’s bathroom smelled bad and had ants. They moved us the next day to another room, but this time the shower overflowed due to a clogged drain. So they nicely moved us again to our third room the next day. The only problem there was no TV and no soap for sink or shower, only shampoo. We only learned that the water from the faucet was not potable by a sign over the sink in 2 of our rooms. Our last room had no sign, so it’s possible for guests to make the mistake of drinking the tap water. They did not discuss this with us at check in. If someone who stays there, who doesn’t read English, they might consume that water. To their credit, they did supply the guests with fresh filtered water in the lobby and restaurant. I want to emphasize that this an okay review because it seems the owners are trying their best to live up to their guests needs.

I could not see the ocean from my room but from outside the room and from breakfast room on top floor. There was a mix up with booking and I was booked for 2 rooms. Anyway this was sorted and also my booking said half board which I thought was included breakfast but no half board is only the room ????Anyway they finally did give me breakfast for the one morning I stayed there. Room was okay for one night- noisy air conditioner.

Very friendly staff, clean, basic but close to the main el nido beach and shops.

The 2 brothers that ran the hotel were extremely friendly and always on hand to help you, as well as all the other staff. Lovely room and comfy bed! Only thing was that our room wasn’t cleaned during our 4 night stay, even though we did put the sign on the door, and it would have been nice to have a sheet rather than a knitted blanket to sleep under. Overall, a very pleasant stay!

Perfect

Good location. Right in the heart of old town.

The location is very good as you can see the beauty of El Nido from the balcony. Staffs are very helpful as they can bring up and down my luggage, on request they can book a toto which is three cycle vehicles to reach terminal. The breakfast is very good. Only two things that is quite disappointing that is poor WIFI connection on my room and water quality is not good for cleaning your face as some fine particles coming to my eyes.

Well maintained simple accommodation

The personal service

Disappointed the place is rickety and old. The bed is uncomfortable and for some reason the sheets are dirty my backed had bite marks