GRAND BASE Iolani

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It’s pretty. Self check in. Simple and quick. Rooms are nice. Comfy beds. Good internet. Smart TV. All good.

Apartment doesn’t have windows to see anything outside; also it is not a rack to dry the clothing after washed

Clear and nice place

New, modern property. Has a washing machine and a shower/bathroom that also acts as a clothes dryer. Close to train station and supermarket. No lift for 2nd floor. Though we didnt have a car, there was one available space that was free.

Great everything, 5 min away from Beppu station and near shopping area's. Keep up the good work!!

It's a stylish hotel and the interior design is new and comfortable. However, the house keeping didn't do the job well. Potato chip under the sofa and the edge of cushion. The floor was not wiped, and some hairs found on my bedding. Table had juice residual (sticky). My room wifi not working. The most terrible area is the toilet, toilet board is not clean and ventilation is not working, the smell not disappear for 2 days. I really like the size and the setup of the room, but the cleaniness is terrible.

One of the best hotel rooms I've stayed in. Spacious, fully furnished with large beds, dining table, sofa, large fridge and cooking facilities. This is a self-check-in hotel so you will have to fill up all the details yourself and use an intercom to talk to a service agent. Very limited parking of only two spaces. Limited shopping and dining options in the very quiet area.

Good location and place, but bad customer service. Clean place with beds, kitchenette, shower, and washing machine. A major hiccup - bad customer service. Unmanned accommodation, so had to contact customer service via the tablet in the lobby entrance for any issue. No hot water for shower on winter night. Customer service staff unhelpful and bad attitude. Claimed that we didn't follow instructions. Contacted Hotels.com customer service agent, equally bad. 1st agent tried to brush me off by saying that he would give me 67 bucks to end case. Literally treating me like a beggar. Had to get 2-3 agents for someone to get hotel staff to do the right thing. Ended up the room tablet (with all instructions) was spoilt when technician came to check heater. Technician who came by was helpful and took time to explain workaround approach and how to make things work.

Location was not too far from food place but need to walk. Room is comfortable and nice and brand new building. But only have 2 park lot but able to park at the open space opposite. Overall, good experience.

Everything was great and you responded very fast with our arrival issues related to absence of appliance manuals in English. Thank you! For Europeans and Americans: Please make sure you have these manuals in English and also explain that the dryer is in the shower (ventilation dryer) or otherwise no one would know! Thank you