Hazz Palace Hotel Baku

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

If I could describe Hazz Hotel Baku in one word, it would be “horrible.” We arrived with a confirmed booking, only to be told there was no room available and were moved to another property (VIRTAGE Hotel), which felt like a basement-level facility rather than a proper hotel. The rooms were outdated, smelly, and poorly maintained. The one we were given had multiple issues: broken and flickering lights (even after maintenance attempts), and an overall neglected condition. The mattress was heavily worn out, to the point where we had to layer blankets just to avoid feeling the springs. Basic services were missing. There was no bottled water on arrival, and despite requesting it, we were told they had none available. We only received two bottles just before checkout. Toiletries such as soap and shampoo were also not provided, and there was no refilling during our stay. Wi-Fi did not work in the room, and even mobile data was unusable due to the room’s location. Staff were frequently seen smoking right outside the main entrance, which added to the poor impression. To make matters worse, after 11 PM—while we were resting after a long flight—a staff member knocked on our door demanding a $7 city tax payment. This felt completely unnecessary and poorly timed, especially since we still had two nights left and it could have been requested during the day. The only positive aspect was the location near Nizami Street. Otherwise, this stay was extremely disappointing, and I would not

This is a old building and might not seem very clean. But the location is very good and close to commercial center, old city and Caspian sea. The breakfast was good and the staff were helpful. I had requested for shuttle for transfer from airport to hotel since my flight supposed to land at 2 am. The shuttle never showed up and I had to get a taxi after waiting for almost 20-25 minutes. Just as an FYI that they might forget about shuttle.

Fantastic hotel, with the most lovely and helpful staff you could ever wish to have. Honestly they can’t do enough to make sure your stay is comfortable. The hotel is really well located to explore the city, a short walk to Fountains Square where there are lots of bars and restaurants. Thank you again!

Excellent service comfortable beds and clean room.

A hidden gem in heart of Baku old City.

One of the best hotel i have stayed. Recommend to everyone.

Right on the main shopping street, Nizami. The rooms soundproofed service on high level.

While the name is generic. The service is specific and excellent. They remembered our preferences and went the extra mile every day. True hospitality.

Desin focused hotel with a kor of personality. The rooms are individually decorated and full of of interesting art. The services is personal and attentive.

Bakude bir kac kez bulundum bence en iyi seceneklerden birisi bu otel. Konaklamasi misafirperverlikleri cok hoştu. Nizami caddesine yakinligi ilave erisilebilirlik olanaklari sundugu icin 10/10 derim.