Shimla British Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The front desk was super gracious polite and helpful. They even gave free upgrade because bathroom of Scottish villa room wasn’t pristine clean. The property is very elegant for nature lover wanting peace and getaway from city crowd but still being inside the city.

The whole hotel needs attention, rooms are awful and hotel overall is in need of AA update

I guess you get what you pay for - so if you are only interested in a low price and not what the stay is like - ignore the rest of this. But here is a sampling of the issues. A very very steep drive in with shear drop offs (you have have an experienced driver). The website claims there are mountain views - I could not see that any room had that - I was in the largest building and top floor and there was another building standing in the way plus tall trees that obscured any view of the mountains. The staff wants to be helpful and are well intentioned but they are poorly trained. As an example - cleaning - there were empty coke and beer bottles on the balcony from the previous guests as well as cigarette ashes & candy wrappers. I asked to have this cleaned up but the staff cleaner only took away the bottles - the ashes and wrappers remained. There were cob webs in the bathroom. The facility is in shambles and needs a complete renovation (wires hanging off fan connected by cheap tape; peeling paint on doors and elsewhere, peeling fake wood laminate floors, doors that don't close properly etc). The room I had had a small padlock on the main door that first of all was very difficult to get through the latch because the latch was not in line - I had to kick the latch to get it on enough to put on the padlock. A well aimed hit with a small hammer would allow entry. Coming in, you are greeted with a massive ugly cement unfinished structure which is abandoned.

I understand that Shimla is a hill station with uneven terrain and narrow roads. Even with this limitation, this hotel has an excellent land area and profile. The hotel must have enjoyed excellent glory in the past. However, this hotel is now unacceptably old and most of the features are worn out. This hotel needs a complete make over before being presented for international standard accommodation. However, we truly appreciate the help, care and concern of the staff and availability of quality food with the room service option.

Stay was good. Mr Chirag was very helpful and supporting.