Dai Thanh Phuc Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Es una hotel muy bonito para quedarse pude realizar el Check In antes del horario y me pareció un buen gesto del personal la verdad todo el personal es súper amable tiene un lobby grande y un chico del personal me ofreció un vaso de Té completamente gratis mientras estaba en el lobby, está muy cerca del aeropuerto y la habitación está muy bien equipada y limpia

Night staff guy was rude. I arrived alone and he ignored me. My female Vietnamese friend then arrived and I couldn’t get rid of the guy. But big problem was he told my friend that he knew a good restaurant that is crowded with locals and they would send a free car for us. My friend speaks Vietnamese so there was no communication problems. Turns out car was a taxi and we had to pay. Then taxi drives by over 100 restaurants and drives a long distance increasing the fare more than three times and takes us to an empty restaurant where staff was rude. We take a long expensive taxi back and with a smile on my face I complained about his guidance which is translated by my friend. Adding insult to injury he tells her I can complain as much as I want because he can’t understand me and laughs at us because he succeeded in scamming us. Guy probably gets commission from taxi and crappie restaurant.In what universe is that funny? We trusted him and he scammed us. If I was the owner I would fire that guy. Every thing else was good. The other guests were friendly, the room and hotel were what they appeared to be online and the lobby lounge was really nice in a very peaceful neighborhood.

I feel bad for writing this because the staff was nice and welcoming, but i do not know why this hotel was rated so highly. One of the rooms in our group had mouse droppings under the bed, and the door would not lock properly so they had to move a dresser in front of the door while they slept, their shower head was located above the toilet. The other had dead cockroaches, there were used toiletries, the floors were dirty, and all of the windows were unlocked (they led out to a shared balcony with other rooms). The surrounded area appeared industrial/local and is close to the airport. Honestly, I would not stay here if you are a woman/group of women travelling together. We felt really creeped out when we arrived and almost left; the only reason why we did not is because were were going to be there for less than 12 hours and it was late at night and we were exhausted from travelling. The only redeeming quality of this place was that the staff was welcoming and kind.

A nice, well maintained and clean property. The staff don't speak any English which isn't a criticism as why should they, but they did everything they could to help us. This was perfect for a 1 night stay close to the airport prior to going to Halong Bay.