Bisila Palace

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Unbeleivably terrible on every level possible. Very unprofessional Not clean Didn’t come pick me up from airport even after emailing them Stayed for 2 nights and paid for 3. Wouldnt issue me a refund as i couldn’t stay longer in such hotel. Moved to another hotel.

The room was great, not to mention a warm welcome from the friendly and professional staff.

Everyone was extremely kind and courteous. Service was wonderful!

Staff was get friendly, food and service was top notch. Towels bed linens and furniture was not new.

Such a tiring experience of lazy incompetent service. We extended our stay in Malabo to 5 days and were going to stay the full time in Bisila but ended up checking out early because of the lack of quality, the laziness and rude behaviour of the staff, championed by Trinidad. Her disregard for clients and lack of responsiveness compared with her vigor and energy invested in providing excuses and blaming the customer for everything that was wrong was a wonder to behold. Some structural nuisances also … air conditioning mediocre, toiletries scant and scarce, keys never work more than once, beds cushionless, damp pervading everywhere, for the price it’s poor and dated. The only saving grace is the kitchen staff who are cheery and willing to satisfy customers despite some mediocre buffet fare.