SpringHill Suites by Marriott New York Manhattan Times Square

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I have stayed at many hotels multiple times in New York but also in other states and this was by far the worst hotel I have ever stayed at. The air conditioners were not working and they switched us to a room that was even worse. Then the keys were not working so we had to be escorted to our rooms until they got the key machines to finally work. But the final straw was the friends we booked with their shower door exploded! Glass went everywhere it cut my friend and her husband who was trying to help. They have two little ones and I couldn’t believe how little the hotel cared. They refused to switch us to a different Marriott hotel as the kids were scared to stay there. We mentioned we were having trouble with our door as well and we were scared it was going to happen to us and it was just handled horribly all they said was the insurance had to handle it but they did not care that it was ruining the rest of our vacation. I do not recommend.

Short walk to Time Square, the staff was very helpful and friendly. Highly recommended this place. Slightly small rooms but expected since it is NYC.

Very small room, but it is New York. The AC was a portable unit that blew cool air but it is not an AC and that had soaked the carpet. Very small bathroom. Location was great.

Our stay at the Springhill Suites Times Square far exceeded my expectations. The level of customer service from the doorman to the bartender, the front desk staff to the breakfast attendants, every single person went out of their way to make you feel welcome and accommodated. The hotel was clean and rooms attended to daily. The breakfast was a 10 out of 10 as far as complimentary hotel breakfasts go. The rooms are small but this is expected in New York and having the queen beds was amazing as that is a rarity in NYC. Being so close to Times Square the hotel and rooms were quiet and peaceful. Location is superb with Times Square half a block away, multiple theaters within walking distance, and a convenient 7-11 just around the corner for those last minute needs. The ONLY issue we encountered was having to wait for the elevator during high traffic times but this was not often.

Amazing breakfast, wonderful staff

The rooms are so tiny but I know that is just how it is in New York. You pay triple the price too. The breakfast was excellent and they had cookies and pastries and water and coffee all day in the lobby area. Incredible location. Close to everything. Would stay here again.

Location was amazing, right across from Richard Roger's (which is currently showing Hamilton) and around the corner from Times Square. The breakfast buffet in the morning was so helpful and a great start to the day. Staff was friendly and personable (shout out Alan and the evening security)! Appreciated the fridge and microwave in the room. Rooms were smaller but I am starting to believe that's an NYC thing. Definitely would stay again!

We enjoyed the location, very close to theaters and Times Square as well as several metro lines. Staff were very friendly and helpful. Breakfast was also very good

The staff was the best part of the hotel, nice, polite and helpful. I found the room and the bathroom very small. The breakfast was really good and cover all the possibilities.

The room was clean and set up well. I have 2 concerns - (1) when we got there the AC must have been on the fritz because they had a floor unit set up with a large tube going out the window. The rug surrounding the unit was soaked. In a small room the unit was kind of ugly! (2) When we asked about the possibility of an early check-in they said it was possible but that they charged $75 for that. Maybe that is standard procedure for NYC but we had just come from a weekend in Boston where the hotel checked us in early for free. First time my wife and I stayed in an NYC hotel - it was a special birthday for her. Probably will be the last.