Hanoi Le Chateau Hotel & Spa

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

ok

Short answer. Best place ever. I booked 4 nights here w my fiance as we are going through vietnam and ill be honest, when we first opened the door to our unit w the key, windows were open, it was 114 degrees outside, and all power was off until i clicked the switch. But my god the ac here is godsend. I found out later almost every place in vietnam has a system when you leave, to shut power off to avoid power surges. Breakfast offered here was better than some of the restaurants we went to. Im an uncultured korean living in the states so i dont know much but it was great to me and i always went for seconds and thirds Staff is phenomenal. 24/7. Literally. We would come back at the most odd hours and there would someone always at the door to open it for us. Spoke very good english. And easy to communicate. Their recommendations were spot on too. Everything we had wanted to try was mentioned by them and more. Easy transfers to and from the hotel. Bottle service. Didnt wait more than 2 seconds before we left the airport doors until we were getting into car. They do laundry service by weight. Was skeptical at first as i had some sensitive clothes that were cold and low tumble dry but they understood. Washed, dryed, folded, and placed in an vacuum seal bag ready for us by same day. I cannot say enough for this place. Highly recommend to others and friends

Our experience here in this hotel was excellent. The staff are very friendly and very polite. They help me to find and communicate with the Grab driver when I left my phone, so helpful that I got back my phone. I was so worried and nervous the whole time I lost it. We had free breakfast everyday. The chef is so friendly, he will talk to us what we want and he will cook it for you. The food’s was delicious and clean and healthy. The manager is so helpful specially if we had a question. Over all this hotel is excellent and deserves to be a 5⭐️. I highly recommend it. And thank you so much to all the staff! Bravo 👏👏👏

Clean rooms and helpful staff

Rooms are clean and staff very friendly. Breakfast was amazing and staff very helpful in explaining the Vietnamese dish every morning. Chef greeted and give us advices every day of our stay. It was an absolute pleasure to stay in this hotel.

The room was quite small for a two twin bed setup, with limited shelf space for personal items, which made it a bit inconvenient during the stay. There were also no ironing supplies available in the room. However, the laundry service was excellent—they not only cleaned the clothes well but also ironed them and returned each item neatly packaged in individual bags, which was a nice touch. The buffet was a highlight, offering a great variety of options and consistently good quality. As for the location in the Old Quarter, it may appeal to travelers who enjoy a lively and bustling atmosphere, but personally, it felt too crowded and hectic. I would likely choose a quieter area on my next visit to Hanoi. The check-in and check-out process could be improved. Both were slow, and check-out in particular required waiting for staff to inspect the room before departure, which added unnecessary delay.

Room was a little small but very clean. Staff were wonderful and the location smack bang in the middle of the Old Quarter, which was very convenient. Such a quaint boutique hotel. Enjoyed a deep tissue massage while here - for such a small lady, she got right in there and sorted out my tired aching muscles. Would definitely come back here!!

Hotel was very clean, safe, beautiful, and has very nice amenities. The staff were incredibly kind, helpful, and responsive. They made us feel welcome, provided recommendations, offered to arrange transportation, and went above and beyond for our comfort. The breakfast was incredible!! Cannot recommend this hotel enough.

Staff were exceptional, very clean hotel, great location

We loved our stay here. Lovely and helpful staff both at reception and buffet breakfast. Great breakfast Great location Clean room. We felt very comfortable here