smartments Berlin Prenzlauer Berg

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very clean, close to the train station, and quick response to messages.

Other than there being nothing around the apartment, this was a great stay. It actually is close to 2 grocery stores and a pharmacy and the subway is just outside the door so for location it is ideal. There just isn’t anything cool in the vicinity, like restaurants or things to do so you will have to head out for those. We did eat once at the 24 hour restaurant just outside the door and it was really good. The apartment is fantastic, fully equipped kitchen well working fridge fan coil air-conditioning kept us coolish during the very hot days. I would definitely recommend. We booked over a month ahead and got a really good deal and I think that is the best way to book. They cleaned the room one time during the week that we were there but there are cleaning supplies including a vacuum if you wish. Communication was excellent, I think they are using AI but you would get a response immediately if you WhatsApp them and your message would then be sent to a human being. I would definitely stay here again.

This apartment has a good location right across from small train station with 24 hour restaurant with good food and draught beer. There's also a large supermarket at the other end of the apartment building. Check in/out is great, register online, you receive a digital key ti get in the building, then inside they have 2 computers and a box of cards that you easily make your room key with. The room was very clean, shower had good water pressure and plenty of hot water but no shelves or soap dishes. To use the hair dryer you have to wrap your hand around the handle or it will keep shutting off.There was plenty of shelving by the bathroom sink. The air-conditioner was adequate. The closet for hanging clothes was small but there was plenty of other storage space and drawers. TV swivels towards bed but was hard to see from sofa because a wall sticks out some.

This property offers an exceptional, strategically advantageous location directly adjacent to the Landsberger Allee S-Bahn station, making navigation across Berlin’s extensive transit network remarkably seamless and efficient. The immediate neighborhood boasts excellent convenience infrastructure, featuring a well-stocked supermarket, a reliable Burger King, and an outstanding local döner and pizza establishment situated right next to the hotel. While the guestrooms initially present a clean and orderly appearance, the property suffers from noticeable operational and maintenance deficits. The in-room climate control system functions suboptimally, failing to provide adequate cooling during warmer periods, and the bedding provisions are qualitatively lacking; the single pillow provided was exceptionally flat, and a requested replacement arrived with a highly visible, unsettling organic stain that seriously compromises the hotel's quality assurance and cleanliness protocols. Ultimately, while it serves as a highly functional and well-connected base of operations for travelers prioritizing urban mobility, management must address these critical housekeeping and HVAC discrepancies to deliver a truly premium hospitality experience.

The price was great and the location was close to the train so very handy. The rooms were clean and had everything you would need for an extended stay. This is not an extravagant hotel and very self-serve but for Travellers, it's perfect.

I've stayed here many times for short and long stays. Will definitely stay here again. However, one downside is the cleaning staff will knock and ring the bell to clean the room several hours before checkout. They will be very assertive and wont provide ample time to even respond to th

Great location near transport tram and bus nice room simple staff behaviour was friendly and Supportive

There was an insect in the room. The dovet cover was not fresh. The cleaner was slamming the door. The stuff was nice and kind.

A wonderful, clean place, close to SBahn anf easy check in.

Great