Ion Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

My stay at Ion Hotel was very disappointing and did not meet my expectations. The breakfast was average, with a limited selection and food that lacked quality and variety. It was not what I expected from a hotel of this standard. The biggest issue was the condition of the room. It appeared as though it had not been properly cleaned for a long time. There was visible dust, and the room felt neglected rather than prepared for new guests. Cleanliness is one of the most important parts of any hotel stay, and this room fell well below an acceptable standard. Another frustrating issue was the bathroom lights, which repeatedly turned off while they were in use. The walls were extremely thin, making it easy to hear conversations, footsteps, doors closing, and other noise from neighboring rooms and the hallway. It was so loud throughout the day and night that it was difficult to relax or get a good night’s sleep. The elevator was another concern, as the doors often failed to open and close properly, making it feel unreliable and unsafe to use. Overall, the combination of poor cleanliness, maintenance issues, excessive noise, and an underwhelming breakfast made my stay far less enjoyable than expected. Based on my experience, I would not recommend this hotel until significant improvements are made. I hope the hotel invests in better housekeeping, maintenance, and soundproofing to improve future guests’ experiences.

Breakfast was just ok, had an issue with checking in, said I didn’t book, no designated smoking area around the propert

Great service

Breakfast was great! Room 518 lacking amenitied and TV had no cable service, no shower door

Great stay

Bathroom was old. TV was not working properly. Vault was not working. Good breakfast buffet. Did not really have much interaction with guest services besides the check in and out. I was given an upgrade but other room was not what I expected.

Plenty houseflies at restaurants during breakfast

They gave us 2 connecting room but one room has AC problem not working at all! Rest room is dirty, faucet and shower pipes has MOLDS, OMG!

We were greeted nicely when we arrived. However, the room we had on our first night was very disappointing. The shower drain didn’t drain properly, so it flooded in the washroom. It took the staff 10 minutes just to get all the water down the drain (if this is an issue to you, avoid Room 307). This next issue made me furious. As I was about to get in bed after taking a shower, I lifted the duvet and found a thumbtack facing up. I immediately took pictures of it (attached to this review). I notified front desk about this hazard, but they didn’t seem to be that concerned. They just said they were gonna let room service know about it and didn’t perform any deep inspection. I asked for a room change that night because of these issues, but they just disregarded the request. It was really frustrating. I came to the front desk in the morning, and thank you to the morning shift staff, they accepted the request for a room change (moved to Room 306). No alarming issues during our second day. Overall, Baguio was fun. We were just hoping that our first night at Ion Hotel went safely and smoothly, especially after a long day of travel from Manila.

Breakfast