Hotel Indigo Saigon The City by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Loved every moment of our stay, location was perfect, staff were amazing, definitely recommend!

A lovely stay in a well located hotel. Staff were fantastic, rooms were good size and modern. Breakfast was a lovely surprise. All in all a fantastic hotel.

Friendly staff but not so clean room

Very clean, staff courteous and helpful and great location

It was a great stay. The staff was very attentive and hospitable. The room was nice and out of everything, I liked their toilet the best (liked how it flushed lmao). I didn’t like the bed - it was too hard for me but overall it was a great stay. I had a view to the city. I’ll stay here again.

Very disappointing room assignment and poor front desk handling. Upon check-in around 4pm, we were placed in a room that was clearly different from what we booked, without any prior notice or explanation, and it was located on the 3rd floor — the lowest guestroom level — directly next to the elevator. What made the experience more frustrating was the inconsistent explanation from the front desk staff Chris Luu. We were first told the room was assigned per our request, which was not the case, and later informed it was due to a “system error.” This lack of transparency left us feeling uncomfortable. Although a room change was eventually arranged, the new room was still on the same floor, resulting in significant street noise that continued until around 2:00 AM and resumed again as early as 5:00 AM, severely affecting our rest. As we were staying for a total of three nights, we raised the noise issue again the following day and were moved to the 9th floor. Unfortunately, the new room was once again located next to the elevator. We chose Hotel Indigo hoping it would provide comfort and peace of mind during our first trip to Vietnam. While some staff members were polite and tried to assist, but the overall experience was not as good as expected.

Fantastic accommodation.

Everyone was so helpful and friendly! The room was beautiful and clean.

Good space

The staff was absolutely amazing will definitely be back