UMA Hotel and Residences

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great breakfast buffet. Courteous and helpful staff. Great place to stay. Well maintained facility…

After a quick trip to Sorsogon we booked with Uma for the continuation of our Bicol visit. The front desk look and behaved professionally, the dining staff was very attentive and the housekeeping was very thorough. Overall the stay was very pleasant.. it was a nice surprise when they gave us treats in the room. Definitely our home away from home and our only choice here in Naga.

Clean and toiletries are complete

Still by far the best hotel to stay in Naga City.

The hotel is strategically located and well maintained. Breakfast has many choices and the beddings are clean and soft with lots of pillows . The wifi connection is terrible and we always need to request voucher code. Good thing , i brought my pocket wifi. We travelled a lot and its our first time for us to experience that the hotel will require us to deposit Php 3,000.00(I don’t mind the amount but the standard practice for the deposit is the credit card). I hope the hotel management will check on this policy since this isn really awkward and not usually practice in the hotel industry

The only downside is the smell that is coming from the river, which is next to the hotel. Otherwise, everything is good!

I'm always choosing to stay at Uma even if it's a little more expensive. It's because I always feel taken cared of. My slightest concerns are taken seriously and resolved right away. It feels like a bit of home for me. The staff are the best asset of the hotel, they make me feel safe and pampered.

The property was beautiful, the food was good, and the staff exceptional. Highly recommend.

Wonderful: a modern ultra clean and fresh hotel with really good service from check-in, to the bar, pool/gym and restaurant. Perfect beds, hot shower, lovely amenities in room. Our room had a small kitchen. Also underground parking was great too.

This hotel was really lovely to stay at. We were here for 6 nights. The room was always cleaned and topped up with bathroom essentials. Each afternoon we had lovely sweet treats also left in our room. Breakfast was delicious and it was easy to ask for eggs to be cooked to our liking. Staff were always friendly and helpful. The only thing I would have a little complain about was the air-conditioning, it just wasn't cool enough in our room, but that could be a personal thing, which is why I gave a four star instead of a five star. Thank you for a lovely stay.