papali 289

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Gate and entrance not easy to find or unlock not very helpful usb ports don’t work

Very disappointing experience. The room looked similar to the photos, but the outside of the property and the overall hotel were nothing like I expected. The worst part was how I was treated. Staff knocked on my door, yelled at me, and threatened to call the police if I didn’t leave. I had planned to stay another night, but after being treated that way, I left instead. I travel all over the world because as a pilot, so I stay in hotels almost every day , This was one of the most unprofessional experiences I’ve had, and I would not stay here again.

Staff very friendly and would do anything for you. Room very spacious and very clean. Breakfast was amazing and the best I have had in a long time. Location was perfect and right on the doorstep of the main shopping strip with shops and restaurants within walking distance. I would definitely recommend and will return.

This is a bed and breakfast, but the owner does not live on site. The hotel is on the 5th floor of residential building with a gate - so you won't know you're there until the owner meets you (no signs etc). Google maps will tell you you're there. If you see a gated building and Google says you're there, it is probably correct. If you're coming from the airport or train, take the Alibus to Viale bus stop and you'll be about 2 minute walk from the hotel - If you're coming from train ask someone trustworthy (worker) where the stop is for Alibus - you will not know you're at the hotel, but the owner will greet you at the gate. He'll take you to the elevator and will explain all the keys, when you go upstairs. This is such a cute, small bed and breakfast (6 rooms). The breakfast is typical Italian breakfast (croissants, meats, cheese etc). A younger gentleman is there to help with breakfast. Our room (room 1) had a balcony and we were able to enjoy a couple of concerts in the park, from our balcony. We also had access to the kitchenette area so we could grab dishes and glasses if we needed. Both gentleman spoke Italian (which is expected in Italy) but were very patient in my use of a translator app to communicate. Our room was clean and set up very nicely. Large and enjoyable. The only complaint is the neighbor's dog. The neighbor isn't a very good dog owner.

Clean well-renovated well-located property with big rooms and simple yet amazing breakfast.

We didn’t speak the language but the hosts were very polite and used translation app to communicate. We were greeted in the street and escorted into our accommodation. Our room was lovely and had a view of Mt Etna. Great location.

Staff were good Breakfast was good Room was serviced daily Able to make an espresso in the kitchen whenever you wanted Had a good view of etna Bus stop right out the front of the property Air-conditioning worked well

Nothing special. It was very difficult to figure out where to go once we were inside the building. No indication whatsoever. Luckily another customer saw us (we looked lost with our suitcases) and told us to go to the 5th floor. A lot of mosquitoes!!!

Très bien situé. Carmelo et sa famille très attentionnés. Chambre confortable et salle de bain très propre. Je recommande cet endroit sans problème.

Owner is very friendly and goes above and beyond to help. Space was sufficient and clean, conveniently located. Elevators onsite so no need to carry your luggage through stairwells. This B&B doesn’t have any signage but upon arrival the owner showed up and brought us to the correct floor and helped us get settled in.