CBD Plaza Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

My only complaint is that Orbitz seen as 3rd party on checkin. It takes time for them to find the email. Same for all 3 checkins. They do not recognize that i stayed 3 times with only 2 day laps. They do not have appreciation for repeat customer.

Average

No hot water

Staff very kind polite, service excellent, very convenient location to bus terminal, and Sm Mall , local vendors 7-11 next door very practical, enjoyed my stay ☺️

There were ants everywhere. And no hot water. But the Aircon worked good

It's okay, but probably wouldn't come back next time I'm in Naga city. We paid for early check-in and when we got to our room, it wasn't cleaned well and the bed wasn't made well, but we were so tired from our trip that we waited until the next day for them to clean the room (and my cleanfreak mom sanitized every surface already). The next day, the bed was made well and the floors noticeably cleaner. Free breakfast was ok, a little inconsistent (food was sometimes cold). Front desk was friendly and helpful, but any time we needed something that they couldn't give to us directly at the front desk, rarely got to our room. Ex. We asked for more towels and they said they'd bring it to our room. We probably asked 4 times during the trip and they gave extra towels once. Would not recommend unless you prioritize convenience (next to 7-Eleven, a korean convenience store, lcc, sm mall, and the bus terminal is judt across the street).

Reception - very slow

I have actually travelled here before and it was fine. I drank because I felt it unfair that they spring on you that drinking is not allowed. The last time I booked it again and forgot this fact. I don’t know why they don’t allow drinking I just think it should be very obvious that you aren’t allowed from their thing on Expedia. It was about four in the morning I just got off a bus and I wanted to sleep, I wanted to have a couple drinks before that. I had to sign a paper agreeing that I wouldn’t drink or that I would be fined 2000 pesos. Don’t know how that’s any of their bussiness if I’m not causeing a problem. The lady showed the opposite of urgency to get us into our room. No one helped us with our bags. I diddnt drink the last time I went there because I was signing an agreement. I don’t think that agreement should be binding if they don’t have that info on Expedia. The people are nice enough, I was just quite grumpy and being an adult and having someone say they are gonna charge me a fine money for having a couple drinks in my own room. I’m hoping I can remember that is their policy and I won’t go there. Shame because it’s affordable enough and close to the bus stop so I would maybe go there again but I have a huge problem with that particular property and I was very unhappy with the sogo hotel that’s right next door last time so I suppose it’s nagaland. I reccomend nagaland for a weary traveller if you are looking for affordability

Clean and it s near SM

Breakfast was not very hot, served without salt and pepper.