Hotel Lancaster

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Beautiful old building, very clean and well presented. Staff very helpful when approached and very discreet housekeeping services. Breakfast was of good quality and a very good choice of foods.

Extremely accommodating front desk

Yes

Clean room, responsive staff, good breakfast

Hotel is excellent - clean, modern and stylish. Only downside is the location - a fair walk to the centre. Though very close to the train station.

Poor location no parking passport seized on arrival

Great breakfast and clean smart room

This hotel was perfect as a launching point while we toward the city! The room was very clean, the hotel was nice and quiet, and we had a great time.

The hotel is not centrally located, but the tram stop for line 4 is conveniently just a two-minute walk from the hotel and provides easy access to the city centre. Walking takes approximately 25–30 minutes. Breakfast is good, with a wide selection of both sweet and savoury options. Although advertised as a four-star hotel, the overall experience felt closer to a three-star standard. The room and bathroom were of reasonable size and generally acceptable; however, they lacked basic practical features such as sufficient hanging hooks and shelves. The décor appears to be a contemporary refresh of an older structure and does not fully meet four-star expectations. There were notable issues with the plumbing: water occasionally came up from the shower drain, accompanied by a very unpleasant smell, which was particularly uncomfortable. Cleaning standards were also suboptimal. During a three-night stay, the floor was never vacuumed, which is not acceptable for a hotel of this category. On a positive note, the staff were consistently helpful, kind, and discreet, which was appreciated.

Good hotel, about 20 minutes' walk in a straight line from the Porta Nuova station. Friendly staff and good breakfast. Also relatively quiet. Area around the hotel is okay.