EMA House Serviced Apartments Unterstrass

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Large two room apartment, close to the main train station. Very Very nice, clean, comfortable and large updated bathrooms. We had two bathrooms. My Family really had a good time. The staff was helpful and gave us a coupon to the Italian restaurant, it had very good food at a more reasonble price for Zurich. It is a good location to take trains to Luzern or other locations. Much more can be said, like the many amenities of the apartment and the good location. So it is worth the booking and I would stay at this location agian.

We were upgraded at checkin to the 1 bedroom unit with built in laundry unit. The property looks to be a conversion from residential address to hotel. As a result, the unit is spacious. The downside is the lack of a gym, but that is fine given the convenient location right near one of the tram stations. Walking to the main train station is also relatively quick; doable in 5-10 minutes depending on walking speed. The staff were friendly and helpful. The cleaning staff were quick and efficient as well. Parking is an additional fee, but once you find the entrance (at the back of the building), you’ll likely leave it there for the entire stay like I did. We had the in room breakfast one morning and that was fair value, just very bread heavy. The kitchen comes at an additional fee if you’d like to cook. However, given the convenient location, that seems unnecessary. A very enjoyable stay and better value than the nearby Marriott if you value space more than amenities like gym and onsite restaurant.

The hotel’s location was decent, around a 10-minute walk from Zurich centre. The room was generally clean but noticeably dusty in places. The biggest issue was the staff, who were consistently rude, dismissive and unhelpful, making us feel unwelcome throughout our stay. Whenever we raised concerns, they showed little interest in resolving them. We booked a Junior Suite based on the advertised photos, but the room we received was much smaller and more cramped than expected. Our friends booked the exact same room type, yet their room was significantly larger and had a far better layout. When we raised this, the hotel insisted the rooms were the same despite the obvious differences. They offered to move us to a larger room the following day, which would have meant repacking and disrupting our trip. It was only after I asked about other options that they offered an immediate upgrade at an additional cost or for us to leave after a long day of travel, which we didn’t feel was fair. The advertising is misleading regarding the washer and dryer. The Junior Suite listing suggests these are included, but it doesn’t make it clear they’re shared facilities downstairs and only available in-room in Executive Suites. We also witnessed staff being rude to other guests who were repeatedly dealing with maintenance issues, reinforcing our impression of the poor customer service. Misleading advertising, inconsistent room standards & poor hospitality mean we wouldn’t stay here again.

Very friendly staff

The 2 bedroom executive room was great for our family of 5. The room was clean with plenty of towels and cleaning staff was great and really nice. There were no hotel amenities however. It states that there is a wonderful breakfast in the description but I guess since we booked the biggest room with a kitchen they told me that we were provided a kitchen so they don’t provide food. Big disappointment since this hotel is very secluded away from grocery stores and restaurants. The tram stop is right out the front door so that is very handy and a plus for this hotel. If we were ever staying in Zurich again I would not stay. It’s far away from restaurants. But if you want a more secluded area and away from hustle and bustle it is fine. Just really lacking in the little things that make it a nice stay. They provide coffee in the rooms but it’s terrible half and half/ minimal sugar packets. A coffee station at the front desk would be nice and water bottles to go would also be nice.

Good

The hotel is in a great location and made it easy to get around. The staff was friendly, welcoming, and helpful throughout our stay. The biggest downside was the bathroom. It feels dated, with only a handheld shower head and a very small shower curtain. Every time we showered, water ended up all over the bathroom floor, which was inconvenient. Other than that, we had a pleasant stay.

Good experience

Clean and modern hotel. Perfect location. Staff were friendly and helpful.

Excellent, family stay, very nice and very happy with all.