The Spires Serviced Apartments Cardiff

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The apartment was really clean and tidy. Easy access to The Principality Stadium. Would highly recommend.

Very friendly helpful staff , comfortable 2 double beds with 2 bathrooms (1 onsuite) Everything we needed in apartment. Shower gel , shampoo, tea , coffee . Washing things . Definitely stay again

Room was large, comfortable and had everything you need for an extended stay. Contactless checkin instructions were a bit confusing but in the end I got to my room. The room was modern but could have used a deep clean. Hallways were very noisy due to a family in the neighbouring room (otherwise would probably not have been a problem). Onsite laundry room was not as described in the listing - only one washer/drier and no air dryers on loan and the room was not secured (lock broken). The building itself looked untended with rubbish and cigarette butts around the exterior. Really well located by the park and easy walk from the train station. I would look at other options if returning to Cardiff.

There was everything we needed in the Apartment

I spoke to the hotel on the phone, during the day I was going to check in, as I had not received the check in codes to enter the hotel. There is no one at reception after 5pm. They promised to send it to me. They only sent the link to pay for parking and NOT the entry codes. I tried to call during my 3 hour journey to Cardiff, but could not get hold of anyone. No ansver on the emergency line. I had informed them that I would arrive at 23:00 as they had requested, and I confirmed that they had my phone number and the correct email address. When I arrived I still had no entr codes and was stuck outside the accommodation with no where to stay! I tried for 1 hour to get hold of them on the emergency line. NO reply. I couldn’t get another hotel room. When I spoke to the hotel the next day, they said I can get refund but have to do it via Expedia, as they didn't have m credit card details. They said they had informed Expedia. It is now 2 weeks later and I have not had a refund yet and not heard anything at all from either the hotel or Expedia, despite several emails. I am very agry that I am having to spend time trying to get this money refunded, after the incompetence of the hotel, which led to me being in Cardiff at 23:15 with no accommodation, after a 3 hour drive! They never sent me the codes so I also could not get in for my second night stay there. Unbelievable! DON'T BOOK THIS HOTEL

Great location, good value for money, modern and clean. Only issue is the parking, expensive and a bit of a headache but got by

So spacious! Very relaxing stay! Plus short walking distance to cafe, Bute Park and Cardiff Castle and downtown!

Great spot, lovely space and very clean and comfortable

Kitchen fully equipped

Bathroom fan not working Noise at 6am from next door kitchen kettle, coffee machine and people talking as their kitchen positioned right other side of wall our bed was against. Needs a frying pan.