Urban Loft & Spa Marseille

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Highly recommend for location, cleanliness, and polite staff. Nicer than places we stayed in Florence and Pisa for same or less €

The staff were brilliant and the room was clean, confortable and in great location

The loft was a decent size, was clean and well put. The sheets and towel have room for improvement but the bed was very comfy.

The family suite was excellent. We had a wonderful view of Marseille from our terrace and lots of room for everyone to do their own thing. The staff were very friendly and upon check in the gentleman offered to carry the large suitcase up the flights of stairs to our room. The location was right across from the train station and within a 20 minute walk of the old port.

conveniently located beside st charles trian station

The AC was cold, shower was hot and the bed comfy. Good stuff.

Room was tired and outdated. Air con/heating didn’t work. Sofa bed impossible to use, was not prepared and no instructions on how to operate it and very uncomfortable. Great location for train station.

Our apartment was perfect for our needs. Check-in at the hotel next door was a breeze, and the staff was excellent. They even offered free espresso from their machine in the hotel lobby even though we were staying at an apartment next door. The location of this property merits ten stars. It is essentially across the street from the Marseille St. Charles Train Station, which makes Marseille the perfect "base city" for travelers using a Eurail Pass. We stayed four days at the apartment and took two separate day trips--one to Arles and another to Avignon. From the apartment, we walked to the old town, the incredible historic wharf, and even to Notre-Dame de la Garde (although that is quite a hike for anyone at any age). Our apartment overlooked a large tree-filled square at the foot of the train station and was just a few blocks away from a nice little grocery store where we purchased breakfast items and also some items for a few dinners (we like to have our main meal at a nice restaurant for a leisurely lunch with a bottle of wine). The apartment had a nice sized living room with a kitchen and eating bar, a comfy bedroom, and a two-room bathroom with the toilet in a separate room across the hall from the room with the bathroom sink and a huge shower stall. Ample fluffy towels were provided and were easy to keep dry with the towel warmer. Also, the shower was by far the best shower in any of the hotels and apartments we stayed at during a three week trip in Europe.

Handy for the railway station, literally 3mins from the building you can be on the platform. Little disappointed with the utensils in the self catering apartment, a reasonable selection of pots & pans are pretty useless without a knife to prepare anything with, & not even a bottle opener. And the shower cubicle needs some attention as the door doesn’t close properly causing a flood if you’re not extremely careful. But on the whole, for the price, a reasonable stay, let down by 1 or 2 basics.

There is no lift to go 3 rd fl also the receptionist is very rude he doesn’t know how to speak politely when we asks for extra pillows and towels he seems very annoyed and when we talk to him he seems always annoyed and doesn’t not want to be bothered. Lots of beggars outside and what’s up with the graffiti all over the place?