Hilton Garden Inn Paris La Villette

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Fantastic hotel highly recommended

The property was very clean. Upon checking and throughout my stay. Everyone at customer service was very friendly and polite m. They were also helpful with directions

So if you like being told that it’s okay for the staff to leave your bags out in the open when they promised to lock them away, waiting 10 minutes for someone to show up to the restaurant to even show you to a table or be told that you are wrong about something you never even asked about… this is the place for you. Staff gets negative stars from me, hotel is ok but in a poor location. Don’t do it. And Hilton head office won’t manage your complaints, they’ll just send them back to the person you are complaining about. Seriously not worth the angst, there are much better options for the price out there.

I recommend that you should stay here. But it's a little bit far from center , but affordable.

New room, clean, large

Very convenient location for shops, restaurants, metro. The staff are most helpful. I like the tankless water heater for instant 40oC showers.

Nice hotel at a decent price. The biggest shortcoming is the room has very little space for storage.

Best breakfast buffet I ever had at a Hilton property. Wish they could do that in the US.

Our room stank of mildew. My husband thinks it was the seal on the shower. We had been traveling quite a bit and my watch had automatically changed every time we changed a time zone. Apparently this time it did not. We paid for breakfast the next morning and got up and went down at what we thought was 9:30. Turns out it was 10:30. We explained what happened to the front staff and even showed them my watch. We asked if they would apply the breakfast we had missed out on to the next day and they refused. It wouldn’t have cost them anything but no, they would not. Our room was hot. We had to go down and get extra pillows. I asked for ice as I gave a knee injury and was told I could go to the restaurant and ask them myself. Everywhere else we stayed and asked pillows were brought to us as well as the ice. It just wasn’t a very friendly or hospitable place. We also felt nickeled and dimed. We asked for something, I can’t remember now what it was but they said it would be extra. We asked for help to get a taxi from the airport to their hotel and they would get it for us but it turned out to be almost twice the rate! (They said $95 and we paid $52 including the tip!). We got it ourselves. They also lock the doors and you have to ring a bell or use your card. It made us feel we were in an unsafe area and was nerve-racking.

Great hotel with amazing bed and shower