Brighton Inn Boutique Guest Accommodation

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Fantastic location, although you need to be fit for the stairs. There is an emergency number for any issues Security is great The rooms are well equipped, and even have a fridge You may want to take some milk in with you as there is ample instant and real coffee along with tea and sugars but nowhere near enough milk A parking permit is a must as parking is a nightmare

Clean and spacious. Would recommend

Nice room, pleasant

Great room and location

Excellent location, comfy beds and nicely decorated room and bathroom. Lovely shower. What I didn’t like was being woken by noisey cleaners with their small child early Sunday morning and having them knock on the door in advance of check out time.

This property us in Kemptown, above Brighton's Maderia Drive. As such local establishments, such as the Kemp pub, offer great value meals, rather than the more tourist offerings in town. Using Just Park provided reasonably priced parking at a local bingo club, onky a couple of hundred yards away.

It wasn't clear booking through Hotels.com that there would not be a reception and it was self-check in. When I arrived I had not had access to my emails for the day, so therefore hadn't received the codes for the front door or room that had been sent via email on the day. There were 2 phone numbers on the website, both of which were automated answerphones and could not understand what I was trying to ask, so I could not get in. I was stuck outside on the street in bad weather. It was only after returning to my car and getting my laptop out and checking my emails that I found the codes. The en-suite in room 4 was too small to be a wet room and not have an enclosed shower, so after a brief shower in the evening the bathroom floor was wet for the rest of my stay. Only 1 double plug socket in reach of the bed. Bedside light and alarm clock. No space to have my phone on change and next to the bed. Breakfast - charged at £20. For this, I was unaware that there was no on site breakfast, and I would merely be having a 'breakfast box' delivered, which I had no choice of what was included. It only included pastries which I would not choose for a breakfast. No cereal, toast, juice options that I would choose in a normal breakfast. I have also been sent an invoice for £82, when I was charged £97. Taking all of the above into account, it was an awful experience from start to finish.

Had to check-in very late due to work but it was very easy due to number code access doors. Communication was prompt - no staff present on property while I was around but was not necessary. Room was maybe slightly small but clean, bathroom looked modern and was also clean. Would recommend!

Booked a stay last minute because my previous accommodation was a nightmare, they left me standing on the street, in the dark, for over half an hour before I gave up waiting on their email or text for a door code, and found another hotel. They refused to issue a refund despite my never having even been in the front door.

Very cute accommodation. Clean and modern! But be aware that communicating with them is impossible. I tried reaching out to them through the website comment page, two times through the Expedia chat, and I also called and left a phone message once without a call back.