Niagara Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room was very clean and well kept. Staff was also nice. Awesome view from room. Room was surprisingly spacious. Hotel was convenient to shopping, dining, and public transportation. Breakfast was great but the same every day. The server for breakfast, was so nice and her hospitality was 10 out of 10. Over all great hotel and would recommend. I could see myself staying there again.

Everything is so great👍

I really enjoyed my stay at the Niagara Hotel! I sated for one night and I also had my room upgraded which was very kind of the staff. I was surprised by how large the rooms were, I loved how much open space there was! The beds are really comfortable and the bathroom was very clean and of nice quality. The view of the river from the hotel was quite nice as well and it made me enjoy waking up to seeing nature. Thank you so much a wonderful and comfortable stay!

This hotel has horrible bed sheets. They feel like plastic and very itchy not the most comfortable.

Very comfortable! Clean and quit

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This hotel is a complete lie. They advertise themselves as being a 5 star hotel, but I would say they are not even close to be a 1 star hotel. The customer service at Niagara Hotel is extremely poor. The employees are very unwelcoming and unfriendly. The hotel rooms are poorly cleaned. We were given this room where we found a wet and dirty towel with hair from the previous client (disgusting). The toilet was dirty with poop marks (even more disgusting). We complained and they moved us to a different room where there was hair on the sheets, the bathtub was plugged so the water had a hard time going down the drain. There was dust, dirty carpets inside the room and outside. I was placed at the end of the hall, so the elevator is far away from me which is very inconvenient as I use a cane. I asked if I could use the elevator designated for the use of the cleaning staff, as it is next to my room, but I realized that it was a very bad idea to use it. It was disgusting, smelled like trash, and it was extremely grimy and stained. And I was thinking "The employees bring clean towels, sheets, etc. in that filthy elevator." Shouldn't there be regulations and procedures of cleanliness for any hotel, especially for a so-called 5 star hotel? Another complain that I have is that I was roasting in my room, and I tried to use the AC but it didn't work. We talked to an employee and they said that it is still not the season to use the AC. What sort of explanation is that.

Overall, it is good. The property is clean and in a convenient location. I hope the front desk staff is more smiling and friendly to the customers.

Good location,

Location very close to subway and bus lines.