Casa Boutique Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room was disgusting , there was bed bugs in the bed and dry blood on the window ceils and curtains , did not look clean at all , the sheets were stained .. I would not book here again

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AFTER you book the property, the hotel will send you many messages offering more services (like a driver to pick you up at the airport, for a fee obviously). One of the 4 messages they send you is about a MANDATORY fee of $36.48 called "resort fee". They say it's for "beach towels, Wi-Fi, and local free phone calls". They come with the FEE AFTER you book and disclose it a little before your check-in, so it's not like you will cancel it 30min before you arrive. In the morning I asked for a receipt for the "resort fee". They said it was going to be sent after the checkout. They asked for my email but I haven't received after 12 hours. As far as the hotel, the location is nice. Staff polite initially. Room mattress expired a long time ago. Sheets are good quality though (cotton).

Besides occasional cleaning crew that you see along the hall way in the morning, not a single person in sight if you need help. It’s a “self serve” and AI communication only base, not even ice machine available in the building. You cannot get through their phone, even though there is a number to call, you will receive “service error”.There is a young woman sitting on her chair in the lobby that we saw a couple of times during the day staring down at her phone. She was very, very unfriendly and when asked for extra towels, she vehemently said”No, instead asked when we checked in? She said the exact few provided (2 big, a couple of small ones) was enough until room service which was only provided every other day was her exact word with not even a smile. We asked about lawn chairs and beach towel as advertised; she said no lawn chairs, only beach towels and was provided in room. If not, she would put in service request for more, making you sound like you are bothering her. This is supposed to be hospitality business? We paid for resort fee? For what? I feel bad for folks who are not technical savvy. They would have a very difficult time checking in. We didn’t get digital code until 1 hour past check in time and had no way of reaching anyone until we communicated through Expedia platform and WhatsApp multiple times, over course of few hours and all sudden we were granted digital code to access room. The cleaning staff, was supper nice eventhough they could not speak English.

Fantastic location

We found a cockroach in the bathroom. Bathroom paint was peeling off the walls from mold. There was no staff, only an iPad for self checkin.

They have an automated check in process. Also the check out is automated. I had to leave early and the front desk was empty, the check out wasn’t working so I dropped the key inside the mailbox. I’ve been calling all day long since 9am and nobody answers the phone. You get music and later a recording, and then the call drops. There’s no way to communicate with anyone there to ensure the room was check out and there was no issues. I placed a request via Expedia to find out. Hopefully I won’t get an unexpected charge on my credit card.

A little trouble checking in. I called the help number and they responded back immediately and took care of the situation.

We stay in this hotel 3 times. But our last visit Hotel is not clean as it is before.

Room smelled like mold there was mold all over the bathroom wall. I had to buy my own cleaning products to try to get rid of it but couldn’t get it off. Would not recommend this hotel