The Grand Luang Prabang, Affiliated by Meliá

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I must say that we stayed in July, which is low season and the hotel is doing some pretty big renovation. So there were very few customers. I think they should have close the entire hotel at that point. This being said, the room was spacious and very clean. The landscape is very well maintained and the hotel have a colonial feel. The pool is great too. We want to say that the staff is very helpful and kind. A special mention to Souli and Milo that made our breakfast very pleasant every morning. The only downside (that can be a good thing) is that the hotel is 8 to 10 minutes by car from the city centre. They have a shuttle every hour and a half. We didn’t mind since we rented a scooter. As I read before going the different services available by the hotel (massage, day trip, etc) are out of price.

I was extremely disappointed with this hotel - we checked out two days early. It is at best a 3 star hotel. Only stay if you get a cheap deal and don’t expect 5 star service or standards. The WiFi doesn’t work we had to use 5G We had to wake up the bar server twice, the first time Christmas songs were played (in March!!) and the second time it was silent and had absolutely no atmosphere. We paid extra for a riverside view to watch sunset, don’t bother - hoards to boats arrive outside the hotel and play Chinese karaoke, loudly - it certainly doesn’t make for a peaceful or romantic setting - I appreciate there is nothing the hotel can do about this. The rooms are very tired. Our flights flickered significantly when we turned on the water. They are also not that clean, there was significant dust on the headboard. There is construction work going on around the hotel that we were not told about upon booking. The pool is rented out to anyone for $6 inc beers, we didn’t use this but again doesn’t fit with an exclusive 5star feel. The speciality dining restaurant is shut. Staff service is haphazard, we had to have an argument with the ma on the gate who refused to let our taxi into the hotel and made us walk - again all very minor but not 5 star. We tried to check out quietly but was greeted by the Operations manager who wanted my feedback, which I provided, he agreed the hotel was not up to standard and agreed to email me, not unsurprisingly I haven’t received an email.

The most beautiful sunset spot

Excellent resort. Lovely helpful staff, beautiful setting, can’t fault anything

Great place

Friendly staff. Great room and stunning views of the river. Swimming pool was beautiful too.

A spectucular location with great views from the east bank of the Mekong River of the broad river, boats on it, and the surrounding karst mountains in the near distance beyond. Peaceful and beautifully maintained acres of landscaped gardens. Historic home of former revered Lao Prince. Good AC, wifi, shower or tub bath. Pool was wonderful with very nice chaise lounges and umbrellas but only about 8 of them, not enough if there are many people using it. Very good food options, both western and Southeast Asian. Some issues with food needing to be brough on trays from seperate kitchen, some dishes arrived only warm. Lovely decor. Cable TV is not all that good, less than strong signal, only a few channels in English. Free shuttle service seven times a day into LP city 2.5 miles away. Friendly service, Stephen the operations manager very helpful and speaks good English. Limited English from the friendly staff. Well managed and clean.

Excellent location with good ambiance. The staffs were professional and friendly. They were ready to assist with any all outside activities requested. I appreciated the extended check out granted when we requested. Highly recommended

My family loved our stay here. The staff were very helpful with every one of my requests. The views of the Mekong were unbeatable; watching the river cruises at night was stunning from the bar/restaurant; saying that, I think the bar/restaurant could have used another server. I really enjoyed the water buffaloes on staff :) greeting us on the way to breakfast, nice touch. Shuttles to the city were convenient. Gym was decent, and the spa massages were very good. The pool could use an update. Overall, excellent and relaxing stay. We enjoyed being a little way from the city.

Great grounds. Brilliant view. We had the Exec Suite and it was clean , very big and very comfortable. All Staff were amazing and friendly and ever so helpful. Swimming pool was big and when we went the water was a perfect temperature. Breakfast setting was lovely, overlooking the river and the food was great. Resort is about 10 mins from the town on a scooter however they also offer a free shuttle which we used a couple of times. Resort is very peaceful and I would highly recommend staying here . If we visit again we will definitely stay again