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2 adults, 1 room

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JEN Hong Kong by Shangri-La

Just renovated
508 Queens Road West(Western District)See map

AED 532.64per night

This is the cheapest price in 30 days, based on the rates on 29 Sep

Top reasons for booking
Good location
Great view
Friendly staff
Dining
Popular facilities
Bar
Restaurant
Swimming pool (free)
Free fitness center
24-hour front desk
Luggage storage
4.3/5Great 1K+ reviews
Reviews summary
Excellent location near MTR, dining, and transport. Friendly, efficient staff. Clean, comfortable rooms with harbor views. Rooftop gym and pool available.
Exploring the area
Central Station, 2.5km, About 5 mins from hotel by car
Hong Kong Admiralty Station, 3.2km, About 6 mins from hotel by car
Hong Kong International Airport, 22.8km, About 26 mins from hotel by car
11
Club Harbour View Twin Room
2 beds

20 m²

Non-smoking

Harbor view

17
Superior City View Twin Room
2 beds

19 m²

Non-smoking

City view

11
Deluxe Harbour View Twin Room
2 beds

20 m²

Non-smoking

Harbor view

12
Club Harbour View Queen Room
1 double bed or bigger

20 m²

Non-smoking

Harbor view

12
Club Mountain View Queen Room
1 double bed or bigger

19 m²

Non-smoking

Mountain view

20
Superior City View Queen Room
1 double bed or bigger

19 m²

Non-smoking

City view

13
Deluxe Harbour View Queen Room
1 double bed or bigger

20 m²

Non-smoking

Harbor view

11
Deluxe City View Queen Room
1 double bed or bigger

19 m²

Non-smoking

City view

4
Superior Twin Room
2 beds

21 m²

Non-smoking

3
Club Suite
1 double bed or bigger

43 m²

Non-smoking

Ocean view

2
Deluxe City View Twin Room
2 beds

19 m²

Non-smoking

City view

3
Club Mountain View Twin Room
2 beds

19 m²

Non-smoking

Mountain view

Run of House
Bed type arranged at check-in

20 m²

Non-smoking

Deluxe Harbour View Room
Bed type arranged at check-in

21 m²

No pictures available yet
Club Harbour View Room
Bed type arranged at check-in

21 m²

8
Club Room, 1 King Bed (Harbour)
1 double bed or bigger

21.0 m²

Harbor view

17
Room, 1 King Bed (Cityscape)
1 double bed or bigger

21.0 m²

City view

4
Club Twin Room (Mountain)
2 beds

21.0 m²

Hill view

8
Twin Room (Harbourscape)
2 beds

21.0 m²

Harbor view

4
Room (Jen Residence)
1 double bed or bigger

37.0 m²

Hill view

8
Room, 1 King Bed (Harbourscape)
1 double bed or bigger

21.0 m²

Harbor view

8
Twin Room (Cityscape)
1 single bed

21.0 m²

City view

10
Studio, 1 King Bed (Essential)
1 double bed or bigger

21.0 m²

City view

8
Studio, 2 Twin Beds (Essential)
2 beds

21.0 m²

City view

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Reviews

Read all reviews
4.3/5.0

Great

1K+ reviews
Location
4.4
Services offered
4.5
Cleanliness
4.4
Atmosphere & facilities
4.2
Reviews summary
From real reviews, powered by AI
Overall impression
Excellent location near MTR, dining, and transport. Friendly, efficient staff. Clean, comfortable rooms with harbor views. Rooftop gym and pool available.
Location
Steps from HKU MTR station. Close to transport, dining, and groceries. Easy access to shops and relaxed residential surroundings. Authentic HK food nearby.
Services offered
Friendly, efficient, and courteous staff. Excellent customer service. Multilingual assistance. Upgraded rooms available. Quick room make-up service. Helpful with luggage storage.
Cleanliness
Consistently clean rooms. Comfortable beds. Well-maintained public areas. Clean and modern interiors. Good size bed. Good housekeeping service.
Atmosphere & facilities
Relaxing atmosphere. Rooftop gym with harbor views. Swimming pool available. Southeast Asian restaurant on-site. Comfortable beds and linens provided.
All
With photos
4.5+
3.0+
Pool
Clean rooms
Good location
Great view
Friendly staff
Large space
Dining
Alice
Reviewed: 30 Apr 2026

5.0/5.0

Fantastic
The elevator very slow. Area is very easy to go around in HK. Subway is few steps away exit HK U B2 from airport or Bus A10 I like the bus much easier with luggage.
king man
Reviewed: 7 Apr 2026

5.0/5.0

Fantastic

Solo stay

The room is newly renovated. Very very nice . Every time when I visit Hong Kong , I stayed at this hotel . I like the hotel more and more . Highly recommended
Cameron
Reviewed: 6 Apr 2026

5.0/5.0

Fantastic

Stayed with partner

Very attentive staff, high quality service for the price
Sally
Reviewed: 1 Apr 2026

3.0/5.0

Good

Stayed with partner

Because the Jen is undergoing renovation the whole experience was very much less than we had experienced in previous visits. No pool, no club rooms, no club lounge. Interaction with staff very limited in comparison with previous years
Chin Koon
Reviewed: 26 Mar 2026

1.0/5.0

Below average
everything not working
Betsy
Reviewed: 15 Mar 2026

5.0/5.0

Fantastic
Great staff and comfy bed, quiet and convenient location
Chau Lin
Reviewed: 16 Jan 2026

4.0/5.0

Great

Stayed with partner

Staffs very helpful
ALAN
Reviewed: 13 Jan 2026

4.0/5.0

Great

For leisure

More option dining
Estelle
Reviewed: 11 Jan 2026

5.0/5.0

Fantastic

Stayed with partner · For leisure

There were renovations in progress close to our room, causing it to be very noisy. On our arrival, we found it way too noisy. We were moved to a more quiet side of the hotel. Staff very accommodating without an6 hassles.
Yingyan
Reviewed: 27 Dec 2025

3.0/5.0

Good

Solo stay · For leisure

The room is too cold even after I turned off the AC. My skin got itchy after I spent several hours in the room. Not sure if it's because the air is too dry or because there are bugs in the room as the room is old. I have never had this itchy experience in other hotels, so this is a red flag for me. Location is great, just next to the exit of MTR.

Overview

JEN Hong Kong by Shangri-La

Renovation:2026-03-01
Rooms:283
Floors:28
Star rating:

In our continuous efforts to elevate our guest experience, we are commencing an enhancement project for some of our guest rooms, including the Deluxe Room, Club Room, and Suite, starting in early August 2025. The Club Lounge, rooftop pool, and fitness centre will be temporarily closed for approximately eight months. Convenience, comfort, and culture. That’s what you’re getting when you check in at JEN Hong Kong by Shangri-La. Drop off your bags and start exploring. The dynamic Western District is right on your doorstep. Think bustling wet markets, hole-in-the-wall eateries, and a store that only sells handmade bamboo steamers. Or make the most of our ample transport links and see what the rest of the city’s got going on – our concierge can get the ball rolling with suggestions.

Description

In our continuous efforts to elevate our guest experience, we are commencing an enhancement project for some of our guest rooms, including the Deluxe Room, Club Room, and Suite, starting in early August 2025. The Club Lounge, rooftop pool, and fitness centre will be temporarily closed for approximately eight months. Convenience, comfort, and culture. That’s what you’re getting when you check in at JEN Hong Kong by Shangri-La. Drop off your bags and start exploring. The dynamic Western District is right on your doorstep. Think bustling wet markets, hole-in-the-wall eateries, and a store that only sells handmade bamboo steamers. Or make the most of our ample transport links and see what the rest of the city’s got going on – our concierge can get the ball rolling with suggestions.

See all

Exploring the area

Transport

Central Station

Subway stations
2.5km

Hong Kong Admiralty Station

Train stations
3.2km

Hong Kong International Airport

A major global aviation hub, connecting Hong Kong with destinations worldwide, offering extensive facilities.

Airports
22.8km

Attractions

Shun Tak Heliport

1.9km

PARKnSHOP Click & Collect

100m

YATA Supermarket

200m

Sai Wan

200m

The Rockpool (ex-Chong Yip Shopping Centre)

200m

The Westwood

300m

Sum Way Mansion

300m

Kennedy Town Swimming Pool

400m
See map

Facilities & services

Popular facilities
Bar
Restaurant
Swimming pool (free)
Free fitness center
24-hour front desk
Luggage storage
General
Air conditioning
Parking (additional charge)
Non-smoking throughout
Elevator
Accessibility
Non-smoking rooms
Wedding services
Safety & security
Safety deposit box
Fire extinguisher
CCTV on premises
CCTV in public areas
Fire alarm
Security alarm
24-hour security
Business facilities
Fax/photocopying (additional charge)
Business center (additional charge)
Meeting facilities
Banquet facilities
Cleaning services
Ironing service (additional charge)
Dry cleaning (additional charge)
Laundry service (additional charge)
Daily housekeeping
Reception services
Concierge
Fast check-in
Fast check-out
Food & drink
Room service
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 00:00

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 18 or above In accordance with Phase 1 of the updates to the Product Eco-responsibility Ordinance, starting from 22 April 2024, hotels in Hong Kong will no longer offer complimentary plastic-based toiletries listed in the Ordinance. If you have any questions, please reach out to the hotel directly. According to the latest regulations issued by the Government of the Hong Kong Special Administrative Region, starting 1 January 2025, a 3% Hotel Accommodation Tax is expected to be introduced. This tax may be included in the price on Klook, or collected at check-in.

Special check-in instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Disposable plastic tableware and other plastic products are available at the front desk (surcharge). Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Check-in descriptions

1.In our continuous efforts to elevate our guest experience, we are commencing an enhancement project for some of our guest rooms, including the Deluxe Room, Club Room, and Suite, starting in early August 2025. The Club Lounge, rooftop pool, and fitness centre will be temporarily closed for approximately eight months. 

2.Our swimming pool will be temporarily closed for scheduled maintenance from 9 Nov 2026 to 24 Jan 2027

This maintenance is part of our ongoing efforts to ensure the highest standards of safety, cleanliness, and comfort for our guests.

We apologize for any inconvenience this may cause and appreciate your understanding.

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Age
Fees
0-3 years old
Breakfast included
Free
4-17 years old
Breakfast included
HKD261.8 per person per night

Children aged above 4 will be charged as adults at this property

Up to 1 children aged 4 or below can share a bed with an adult for each room. If you're bringing additional children, please refer to the following. Detailed policy can be different depending on the hotel.

Extra bed policy

Extra beds are not allowed at this hotel

Additional fees may be charged when you accompany children or bring additional guests. Please contact the hotel directly for details.

Pet policy

No pets allowed

Other fees

Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

For lunch or dinner, stop by Cafe Malacca, a restaurant that specializes in Malaysian cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

See all policies
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