Hotel des Augustins

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The main lobby was very impressive. The architecture gave the hotel a good feel. The breakfast was good, but not great. But theroom was fine. Not that it is any fault of the hotel, but rail travelers beware, the TGV station is about 10 miles from the town and it cost me $100 for the two taxi rides. Kind of made me wish that I’d skip this town. If you are traveling by car, it seems to be a very nice place to stay.

Its history

Based on the booking and the official Aix-en-Provence website, the visitor tax is a lot lower than what the hotel charged us. They charged us even more than the 5-star hotel rate even though it's a 3-star hotel. Didn't seem right.

Amazing location, clean and unique hotel. Rooms had kettle and fridge which was helpful.

L

The hotel was absolutely beautiful! Large comfortable lobby and sleeping room. The very best location for shopping and dining. The staff was pleasant and helpful. I was there during the worst heatwave but was very comfortable in air conditioned rooms.

A fairly mixed experience. It was easy to check in and out, but other than that I hardly ever saw anyone at the front desk. At one point I realized, by observing another guest interact with the front desk, that maybe I could’ve left my key with them when I went out, but they were almost never there when I left or came back, so not quite sure how well that would have worked anyway. The building itself is pretty cool, and the location is FANTASTIC. Also, free sparkling and flat bottles of water refilled each day was a nice touch considering the excessive summer heat. The room was also very air conditioned—I prefer a temperature of about 22C than the 18C it was set to when I arrived, and struggled to turn down the fan, which was pretty loud when trying to sleep. I had also written in advance to let them know it was my birthday but there must have been some confusion, because when I arrived I had a cute happy wedding anniversary set up in my single room. My bathroom wasn’t great. The towel rod for the rack attached to the sink was missing and I kept scratching my legs on the pieces sticking out. The safety bar in the shower wasn’t rusty and very dirty-looking. And the toilet was very loud and giggly with every flush. Also, breakfast was an extra €15 per day—compared to nearby restaurants ranging from €3 for coffee/croissant to €13 for a full English breakfast.

Great front desk staff; breakfast was a slightly better than average buffet in a beautiful dining room. The lobby area of this old convent is historically maintained & rich in character. The lobby area & dining area did lack A/C, which was sorely needed during this heat wave. The bedroom we had lacked enough vacant plugs to use for charging our devices. Overall tho, this was a marvelous & comfortable accommodation.

What a delightful surprise! We were in the attic room and I worried how it would be. The room was surprisingly roomie and comfortable and quaint! Location is excellent. Very happy with our stay.

Hotel is gorgeous and in a perfect location. Our room was spacious with a huge bath and comfortable bed. My only complaint is that the air conditioner was not very strong- but the staff provided us with a fan that was a big help.