Holiday Inn Express & Suites Austin SW - Sunset Valley by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

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Clean peaceful stay.

I have always been satisfied w Holiday Inn until recently, they have new coffee machines. The coffee tastes awful, like vinegar..😫.. And at this particular location, I was looking forward to using the pool, which, was, under construction!! Also, the air conditioner ran constantly! Disturbing while trying to sleep. And I did not have it on the constant fan setting. 😞 I found the bed comfortable, although the other bed was not, for my adult children., I do always like their check out time. 😌

There was no pool

Great stay everyone was nice. Good sized room and clean. Pool was under construction though. Would have been nice to have known that.

Check in was slow and the room was dated, but okay.

The lobby and common areas looked quite nice, however when we got to our room the freeway noise and smell sent us back to check in for another room. The only room they said was available at 5 pm was one on the first floor near the lobby. With all the rain and being near the pool (which was closed) the room smelled extremely musty and moldy. It was dark with inadequate lighting and carpeting was well worn and felt damp. Outside the pool was close by so we wondered if the rooms had flooded and were concerned for our health. The first night there were kids watching TV in the lobby and yelling until almost 11 pm. Our room did not have a hairdryer and I had to ask 3 people to get one. They changed our towels which were not drying with all the humidity but only got 2 bath towels - no hand towels or washcloths. We did not partake in the breakfast and went out to get food the whole time there. Will not stay here again.

Great place.

Very clean and easy to find.

A comment on cleanliness-Please clean the cobwebs and dust curls from the AC vent and surrounding ceiling tiles over the front desk. They make the hotel look run down and give the impression the AC filters are dirty.