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Browse popular FAQs
When will I receive my booking confirmation?
This depends on the policy of your activity.
- For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
- For activities without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.
If you have not received your booking confirmation even after the time mentioned above, please refer to this article.
What payment methods can I use on Klook?
Klook accepts a variety of payment options. The exact payment methods available depend on:
- Selected currency
- Location
- Total amount of your booking
- Promo code used (if any)
- Product you purchased.
All available payment methods will be displayed on the payment page. If a payment method is not displayed, then you may not use it to finalize your purchase.
Credit and debit cards are the most widely-accepted payment method on our website. You can pay by Visa, MasterCard, JCB, American Express, Union Pay, Discover, Diners Club, Cartes Bancaires, and Korean Local Card.
The following e-wallets are currently supported on Klook:
- Apple Pay (Global)
- Google Pay (Global)
- Line Pay (TWD)
- JKOPAY (TWD)
- Aftee (TWD)
- PayNow (SGD)
- GrabPay (SGD, MYR)
- Octopus (HKD)
- PayMe (HKD)
- Alipay (CNY, HKD)
- Wechat Pay (CNY, HKD)
- Unionpay/YunShanFu (CNY, HKD)
- Kakao Pay (KRW)
- Payco Wallet (KRW)
- Naverpay (KRW)
- Online banking / bank transfer (IDR)
- Touch N Go (MYR)
- PayPay Wallet (JPY)
- PayPal (USD)
- GCash (PHP)
- Momo (VND)
- Truemoney (THB)
- iDEAL | Wero (EUR)
- GoPay (IDR)
- Toss local cards (KRW)
- Toss e-wallet (KRW)
- Razorpay UPI/EMI (INR)
- Atome (MYR)
Please note the payment methods listed above are for reference only and actual available methods may vary.
You cannot split your payment among multiple cards or e-wallets.
You can use KlookCash to deduct from the amount due for your booking. Please refer to this article (https://www.klook.com/faq/category-62/?page=1andref_source=HelpCenterCategoryPage) for more information on KlookCash.
What kind of products purchased on Klook can be subsidized by Taiwan Travel Card?
All Taiwanese products marked "Applicable to Taiwan National Travel Card" are applicable. Foreign travel-related consumption is not applicable. For detailed regulations, please refer to the Taiwan Travel Card official website.
How can I connect to the internet after installing Klook eSIM?
Once your Klook eSIM is installed, follow the steps below to connect to a network. Menu names may vary slightly depending on your device.
1. Select your Klook eSIM
- Go to Settings.
- Tap Mobile, SIM Card Management, or Cellular.
- Check if the Klook eSIM is turned on.
- (For some Android devices) You may also need to turn on an additional eSIM setting from this menu.
2. Turn on Data Roaming For iOS devices:
- Go to Settings > Cellular > SIMs > Data Roaming.
- Turn Data Roaming on for your Klook eSIM.
- To avoid roaming charges, make sure Data Roaming is off for your primary SIM.
For Android devices:
- To avoid unexpected roaming charges, we recommend turning off your primary SIM while using your eSIM. On many Androids, the Data Roaming setting applies to all active SIMs.
🔹 Tip: Menu names and steps may vary depending on your device model and OS version.
Will I be charged an international transaction fee for my booking?
Klook does not charge any additional handling fees for booking an activity, but some banks may charge international transaction fees if you are not paying in the local currency of your payment card. Please check with your bank before making a booking.
Heads up: There might be extra fees when using PayPal. Contact your bank for more details.
