Nagano Jigokudani Snow Monkey and Karuizawa Shopping Day Tour

Additional information

Other Reminders

• Please note that this itinerary requires walking in the snow for extended periods. It is recommended to wear specialized snow boots to prevent slipping.
• Please arrive at the meeting point 10 minutes before departure time and wait. The bus will depart on time and will not wait for latecomers. Being late will be considered a no-show and no refund will be given. Thank you for your understanding.
• At every tourist attraction in winter, depending on weather conditions, it may not be possible to enjoy the snow scenery.
• The one-way trip to Jigokudani Yaen-koen takes about 2 kilometers of walking. In winter, the roads are prone to ice and snow, so please wear warm clothing and non-slip shoes.
• Vehicle type used: Vehicles are dispatched based on the number of passengers. For smaller tour groups, a driver-guide will be arranged to provide full-process tour services without an additional tour leader. Free time for self-guided exploration will be provided upon arrival at attractions. Thank you for your understanding.
• Bus seats are subject to on-site arrangement and cannot be specified in advance. Thank you for your understanding.
• The above schedules are all estimated arrival times. Traffic conditions cannot be controlled. Please avoid arranging activities on that evening. We apologize for any delays or similar situations.
• Do not feed food to the snow monkeys.
• Because monkeys are wild animals, there is no guarantee that monkeys will be seen during the tour.
• Please be advised that if affected by traffic congestion, facility maintenance, etc., the itinerary route or the duration of stay at each scenic spot will be adjusted accordingly.

Prohibitions & Limitations

• This activity is not recommended for anyone with impaired physical mobility
• This activity is not recommended for pregnant women
• This activity is not recommended for anyone with certain medical conditions such as high blood pressure, epilepsy, etc.
• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Participants are advised dress appropriately for this activity (long pants, long-sleeved shirt or scarf to cover shoulders, and closed shoes)
• Please dress accordingly depending on the day's weather conditions
• For smooth entry, please refrain from wearing flip flops, shorts, tank tops, or sleeveless shirts

Accessibility

• Child seats are not available
• This activity is not stroller-friendly
• This activity is not wheelchair-accessible
• This activity is not stroller and wheelchair-accessible

Confirmation

• You'll get confirmation 48 hours before the departure date. If you didn't receive a confirmation email, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• Vouchers can be used any time within the validity period. Refunds can't be made once it has been redeemed or has expired.
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• To find out more about the cancellation policy, contact Klook customer support

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Free for children aged 0-2 as long as they will not occupy separate seats